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Mercedes-Benz of Rocklin
Rocklin, CA
3,035 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,035 reviews
July 20, 2022
I was impressed with the cleanliness of the facility. When I arrived at the dealership I was greeted by a technician. He was very courteous and represented the company very well. Please express my th When I arrived at the dealership I was greeted by a technician. He was very courteous and represented the company very well. Please express my thanks to all for providing great service. More
by bind_the_broken
Verified CustomerEmployees Worked With
Eric Treibull
July 19, 2022
Very serviced oriented. Customer comes first. Great dealership to buy a car. Good experience as well as a quality car for your money. Customer comes first. Great dealership to buy a car. Good experience as well as a quality car for your money. More
by roxysmom2014
Employees Worked With
John Nishita, Aaron Thetford, Tony Alexan, Mark Cornell, Ryan Ross, Micah Caplan
July 14, 2022
Peter Alexan was very helpful, knowledgeable and service minded. Wayne Schmid and the service and reception staff were very generous with their attention. Questions that I had were addressed. minded. Wayne Schmid and the service and reception staff were very generous with their attention. Questions that I had were addressed. More
by MZMURPHY
Employees Worked With
The fella who greets me each time in service. Very helpful. , Wayne Schmid, Peter Alexan
July 14, 2022
We are very upset to hear that you stated needed a new battery we took it to places and it was fully charged and everything was perfect we feel like you were trying to rip us off $2800 battery we took it to places and it was fully charged and everything was perfect we feel like you were trying to rip us off $2800 More
by Glen Marco
Employees Worked With
Mike Moreno, Wayne Schmid, Greg Burnett, John Nishita, Eric Treibull, Scott Parry, Michael Gallagher
July 12, 2022
Customer service was excellent. The first time I pulled into the service, I was immediately approached by an attendant and explained the process , something I did not experienced wi The first time I pulled into the service, I was immediately approached by an attendant and explained the process , something I did not experienced with other dealership in NCal. I was early but I was immediately helped without waiting long. My advisor was helpful, knowledgeable, and customer service was excellent throughout the whole process. He answered my calls right away and provided me with updates. I will definitely come back and recommend the place. More
by MELVIZAPANTA
Employees Worked With
Wayne Schmid
