Mercedes-Benz of Rocklin

Over all great experience Great Tony is great and Roby coachran, finance very good he did whatever we wanted great service thanks, ,,,,,,,thanks, ,,thanks I will let my famil Great Tony is great and Roby coachran, finance very good he did whatever we wanted great service thanks, ,,,,,,,thanks, ,,thanks I will let my family members how easy to buy car from Mercedes Benz More

Best service technicians I know Had some issues with our C230 and our ML, and Sean sorted them right out! That guy is awesome. I'd recommend the shop for anyone, all my friends know Had some issues with our C230 and our ML, and Sean sorted them right out! That guy is awesome. I'd recommend the shop for anyone, all my friends know about it. More

Service center The service is excellent from the beginning to the end. The snack bar is great too. Everyone is very friendly, helpful and nice. The waiting area is The service is excellent from the beginning to the end. The snack bar is great too. Everyone is very friendly, helpful and nice. The waiting area is very clean and nice. More

Bought my first Mercedese I recently bought my first ever Mercedes and the process was seamless. Everyone was very nice, professional and helpful. Would def recommend the Rockl I recently bought my first ever Mercedes and the process was seamless. Everyone was very nice, professional and helpful. Would def recommend the Rocklin dealership! More

Great communication throughout John is very knowledgeable and easy to work with when it comes to getting my car in and out for service and or warranty issues. A+ highly recommended John is very knowledgeable and easy to work with when it comes to getting my car in and out for service and or warranty issues. A+ highly recommended More

Positive But I have experienced an overall positive experience with Rocklin dealer. Everyone was helpful , unfortunately, my wife and I were disappointed with a I have experienced an overall positive experience with Rocklin dealer. Everyone was helpful , unfortunately, my wife and I were disappointed with a particular employee when we felt like we were not taken seriously with our concern even when a phone call was made to that person that we would return to the dealer to pick up the items as part of the agreed negotiation. Also, when we brought the car to have the license plate holder be installed, we informed the attendant to have someone fix one tire that was not cleaned or sprayed when it was delivered the night we purchased the car, nothing was done. Again, we felt like we were not taken seriously with our concern. I e-mailed the dealer and received an apology from the manager. I hope that excellent customer service would be consistent all throughout not only when the vehicle is being purchased but also after it has been paid. More

My car was at service department. I Think in Rocklin auto techks are more nolejble then in Sacramento dealer I had my car fixed in 2 hours in Rocklin, in Sacramento it took them 4 day I Think in Rocklin auto techks are more nolejble then in Sacramento dealer I had my car fixed in 2 hours in Rocklin, in Sacramento it took them 4 days to work on my car and the job was not done they wasted 4 days of my time. More

Quick Fix. Just after few days of a major work, ML320 malfunctioned along the road on the way to the airport. Car had to be towed to the dealership that late af Just after few days of a major work, ML320 malfunctioned along the road on the way to the airport. Car had to be towed to the dealership that late afternoon. Ms. Carolyn Jackson, my service advisor, was extremely helpful and steady in ensuring that the fix had to be done immediately, by overriding the 'normal protocol' appointment at a later date. Some nasty inconvenience, but glad to be safe on that busy road. Hoping there will be no more unpleasant surprise. Thank you. More