Mercedes-Benz of Rocklin

Professional and honest. If not for my service rep Carolyn and now Eric, I would not even own another Mercedes. I do business there because of them. I feel they have and go If not for my service rep Carolyn and now Eric, I would not even own another Mercedes. I do business there because of them. I feel they have and go above and beyond to provide excellent service!! My most recent two visits were with Eric and he is great to work with. More

Exceptional Service They get you in and out. Very detailed, take the time to explain everything. The staff is always friendly here! Would only come to this location for s They get you in and out. Very detailed, take the time to explain everything. The staff is always friendly here! Would only come to this location for service or sale. More

After 12 years as a loyal customer, a VERY bad experience. I bought my Sprinter van 12 years ago at Surf City Dodge in Huntington Beach because they had the only short wheelbase, low roof, silver van west of t I bought my Sprinter van 12 years ago at Surf City Dodge in Huntington Beach because they had the only short wheelbase, low roof, silver van west of the Mississippi. Since I live in Davis, all my service appointments have been at the Rocklin Mercedes dealership. all of the van's routine care up to this summer was very well done, and I was treated well at the dealership. However, when I took advantage of a full service coupon this summer, things did'nt go well. Although the air conditioning system had worked very well for years, including over a dozen month-long trips in the Southern Utah, I had the A/C system refreshed. About 1,000 miles later, in the blistering heat of the Great Basin and Mojave deserts, the A/C system quit. My traveling partners and I endured many hours of appalling discomfort, through a long and slow 7-hour afternoon transit from Las Vegas to Bakersfield in 112 degree temperatures. It was a miserable Death Valley Days experience. Once I was home, $500 and two days in the service department had me rolling in comfort again. Roughly 100 miles later, the A/C quit again. Each visit to the dealership takes two to three hours of travel time, depending on traffic, plus the service days. Now I am confronted with repeating the whole process again. I would appreciate a reply, and a driver bringing me a loan vehicle, taking my van to the dealership, and a fix that lasts more then a week. Steve Tracy, Davis, CA. More

Best dealership I have purchase my 4th car at this dealership. The service was very pleasant. Excellent communication, knowledge, and the best deals that you can find I have purchase my 4th car at this dealership. The service was very pleasant. Excellent communication, knowledge, and the best deals that you can find. I do recommend this place to all my friends. More

No follow up I have taken my 2006 clk 500 in to the Rocklin dealer since they expanded. Purchased the car, new from the el dorado dealership. When my car was new I have taken my 2006 clk 500 in to the Rocklin dealer since they expanded. Purchased the car, new from the el dorado dealership. When my car was new and the economy was doing well, they were awesome and really took care of everything. Class act. Since the economy tanked and my car has become older with a major issue that they have not been able to find the reason for..... They say no error codes...Ha!, they do not have the same friendly service or follow thru. They damaged a part of one of my windows when they were replacing the auto window control valve. They said they needed to order it. A month later I called and the service advisor said for some reason it was never ordered. She then said she ordered it again. A month later I called to check on and she stated the part was coming from Germany and was on a ship and had to clear customs. Really! That was back in April. Still no word. !!!!!!!!! Terrible. When I sell this car I will NEVER buy another Mercedes again. This is the short version of all the issues I've experienced. More

Windshield repair Appointment was made with a windshield specialist. Repaired our windshield right on target. We were ready to go in a very short period of time. Appointment was made with a windshield specialist. Repaired our windshield right on target. We were ready to go in a very short period of time. More

Above and beyond Brandon offered a level of customer service that you don't see much of anymore. It was a small task, but he went over and above what was expected. Brandon offered a level of customer service that you don't see much of anymore. It was a small task, but he went over and above what was expected. More