Mercedes-Benz of Rocklin

Brandon excelled, again. I brought my car in this week due to an awful noise it was making. Brandon provided excellent service per usual and handed me keys to a loaner. After I brought my car in this week due to an awful noise it was making. Brandon provided excellent service per usual and handed me keys to a loaner. After picking up my car once finished, I brought it home to hear the noise again. With a quick phone call Brandon had me back in, another loaner in hand and the issue attempted to be fixed again. Great service! More

Brandon my service adviser was amazing! From beginning to end my level of service and communication was excellent! Brandon explained the procedure that was being completed in detail. Custome From beginning to end my level of service and communication was excellent! Brandon explained the procedure that was being completed in detail. Customer service is so important and rarely executed properly these days. Very happy with my experience! More

Getting Service Done My experience with MB of Rocklin as been a great experience. They listen to me on what the problem I was having, test drove the car with me so that I My experience with MB of Rocklin as been a great experience. They listen to me on what the problem I was having, test drove the car with me so that I can point it out. And Greg my service manager was awesome in making sure I had all my needs taken care of. More

Odor in my SUV I had a terrible smell from a drink a friend of mine spilled and they were able to fix the problem in the air conditioner, carpets and the seat. The s I had a terrible smell from a drink a friend of mine spilled and they were able to fix the problem in the air conditioner, carpets and the seat. The smell is taken care of. Thank you More

Excellent!!!!!!!! Our service adviser is usually Carolyn Jackson, but Eric Triebull handled everything is a very professional manner even updating our email address, wh Our service adviser is usually Carolyn Jackson, but Eric Triebull handled everything is a very professional manner even updating our email address, which probably should have been done earlier. More

Good experience My son had bought a car out there and had a great experience and so I wanted the same good experience which I did receive from Alex. Very profession My son had bought a car out there and had a great experience and so I wanted the same good experience which I did receive from Alex. Very professional and a lovely show room More

Great Experience Brandon Stevens helped my fathers with his Mercedes to day and he couldn't be nicer. What a great experience we had. It was an easy day. Thanks. As Brandon Stevens helped my fathers with his Mercedes to day and he couldn't be nicer. What a great experience we had. It was an easy day. Thanks. As for me my C class needed some work earlier and I had to tow it in to this dealership and Brandon was the first one to help me and took such good care of me that I brought my father to him. I would recommend anyone who has a Mercedes to come here. Thanks again the Lowerys More

A GROUP THAT CARES ABOUT CUSTOMERS After delivering my new 2017 GLC we were diving home and the Engine light came on. I immediately went back to the Dealer. John, Assistant Service.Man After delivering my new 2017 GLC we were diving home and the Engine light came on. I immediately went back to the Dealer. John, Assistant Service.Manager and James in Sales asked me to come in the next morning, since this was after hours. I did this and at the end of the day he called and wanted to keep the car one more day to cheek it out. All was done then. However 7 days later the Remote Key lock system failed about one block from the dealer. Went to John again and he tried the system and saw that it worked once and then failed all together. John immediately gave me a loaned car and had the system worked on that day. Again they found both cases had bad wiring. The quick response to these issues was great and no delay saying we have to come back in a few days. The Service was GREAT and very responsive. Too have a $70K new car have these issues was bad but the Service and Sales management were there to help. THANKS!! More

Professional Brandon was my service rep and I am very pleased with his professionalism. He was very helpful in letting me know what was wrong with my vehicle and k Brandon was my service rep and I am very pleased with his professionalism. He was very helpful in letting me know what was wrong with my vehicle and kept in contact with me while it was there being worked on. Was ready promptly and has worked fantastic since. More

GLC300 Leased a 2018 GLC300 for my business, piece of cake! Had the car I wanted in stock and the terms of the lease were perfect! Leased a 2018 GLC300 for my business, piece of cake! Had the car I wanted in stock and the terms of the lease were perfect! More