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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
July 25, 2017
Hassle free service The service department staff are very friendly and helpful. They explained what service would be done to the vehicle and also showed me how some of th The service department staff are very friendly and helpful. They explained what service would be done to the vehicle and also showed me how some of the features on the vehicle worked. More
by CHIGITTA.J
Verified CustomerEmployees Worked With
Wayne Schmid, Greg Burnett
July 20, 2017
Second service that I would have to pay and it was the worse Total cost were more than estimate but absolutely no communication to get my approval before proceeding. Though, the final cost was waived, I still d Total cost were more than estimate but absolutely no communication to get my approval before proceeding. Though, the final cost was waived, I still do not feel comfortable if that would not happen again. Similarly for previous service, was told of 425 for 60K service to find out that it would be 1400+ due to other additional services. No more getting service from you ever. More
by vincent_h_phan
Employees Worked With
Wayne Schmid
July 18, 2017
UNPARALLELED CUSTOMER SERVICE Mercedes Bench, Rocklin, is the Best because it offers Unparalleled Service, not provided by their competitors. Wayne Schmid, is one the best Servic Mercedes Bench, Rocklin, is the Best because it offers Unparalleled Service, not provided by their competitors. Wayne Schmid, is one the best Service Advisor, He thoroughly explains what needs to be done what to expect. Very Customer oriented. Thank you, Wayne! More
by ldc4945
Employees Worked With
Wayne Schmid
July 18, 2017
Excellent Sales Dept. and Service Dept. Have bought 3 Mercedes from them and enjoyed the experience each time. Two of the purchases were new vehicles and one a used vehicle. My experience Have bought 3 Mercedes from them and enjoyed the experience each time. Two of the purchases were new vehicles and one a used vehicle. My experience with the service dept and three staff is always pleasant and work done throughrow. More
by waynerdutra
Employees Worked With
John Nishita, Zach Will
July 18, 2017
Fabulous customer service Every interaction I've had with Mercedes of Rocklin has been wonderful! Parts and Service reps are very attentive... on my last trip for A service, I Every interaction I've had with Mercedes of Rocklin has been wonderful! Parts and Service reps are very attentive... on my last trip for A service, I ordered an additional key and was driven and picked up from the DMV (I needed proof of registration but I didn't have a copy with me). Then, during the visit when I picked up the key, someone brought a bottle of water to my aunt who was waiting in the car! They also have a great complimentary coffee bar! More
by KIASTEPH
Employees Worked With
I'm sorry that I don't remember the names of the gentlemen who assisted me but they were both great!, Carolyn Jackson
July 17, 2017
service I have bought several cars for over 20 years from this dealer and they go beyond the norm to accommodate my busy schedule and life! I have bought several cars for over 20 years from this dealer and they go beyond the norm to accommodate my busy schedule and life! More
by bbunning
Employees Worked With
Andrew Ridge, Alex Aldarwish
July 15, 2017
Replace sealant Did a great job; however, I did not know we had to hand wash our vehicle after the sealant was put on. Not to fond of that Did a great job; however, I did not know we had to hand wash our vehicle after the sealant was put on. Not to fond of that More
by rich32
Employees Worked With
I'm not sure. I did not get a card
July 14, 2017
Disappointed My window broke so I took it to Mercedes of Sacramento and I was given a quote. I then took it to Rocklin and I was being charged $100 more. After I s My window broke so I took it to Mercedes of Sacramento and I was given a quote. I then took it to Rocklin and I was being charged $100 more. After I said that it was more than the Ardennes location, the price was reduced. I felt like I was being over charged when both shop are considered the same company. Never going back there. More
by PATCAGUIN.ONG4
Employees Worked With
Brandon Stevens
July 10, 2017
Fabulous. John Nishita in the service department made sure my 2014 SL 550 that was recently purchased was well taken care of and made sure I had a nice loaner v John Nishita in the service department made sure my 2014 SL 550 that was recently purchased was well taken care of and made sure I had a nice loaner vehicle. My car was sent out to Cook's for over a week and it came back perfect. John kept me updated on the car's progress. John is so nice and knows his craft. John is a "10" in my book when getting rated for his customer service. More
by judykb5
Employees Worked With
John Nishita
July 08, 2017
Extremely Helpful While traveling on business, I had to have my car towed from Santa Rosa to Rocklin due to a malfunction with a code. James Reemts and Carolyn Jackson While traveling on business, I had to have my car towed from Santa Rosa to Rocklin due to a malfunction with a code. James Reemts and Carolyn Jackson helped me every step of the way to make a challenging situation seem easy. They had my car repaired, checked out entirely, and delivered to my Redding home; as well as helping with reimbursement for expenses that occurred during this situation. More
by jamitaguchi
Employees Worked With
Carolyn Jackson, James Reemts, Carolyn Jackson, James Reemts
