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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
July 08, 2017
pleasant and efficient We were immediately greeted, and quickly explained our service needs to our representative. Our car was finished in less than the estimated time, an We were immediately greeted, and quickly explained our service needs to our representative. Our car was finished in less than the estimated time, and was returned to us all washed and cleaned, inside and out. More
by roberta.kuntz
Verified CustomerEmployees Worked With
Wayne Schmid
July 07, 2017
Quick and Hassle Free Buying the new Mercedes was so easy! They came to me at my kid's golf practice to sign paperwork! Everything was organized, and ready for me to sign. Buying the new Mercedes was so easy! They came to me at my kid's golf practice to sign paperwork! Everything was organized, and ready for me to sign. There was no waiting around which is priceless to me and my family's busy schedule. More
by kmeow22
Employees Worked With
Zach Will
July 05, 2017
Courteous, timely, done right the first time. Every time I take my car to Mercedes of Rocklin I am reminded of what true customer service means. All the service people are courteous, I am promptly Every time I take my car to Mercedes of Rocklin I am reminded of what true customer service means. All the service people are courteous, I am promptly greeted, and am able to talk with my service advisor in a timely manner. My car is ready when promised and the work is done correctly the first time. More
by 1MIKE4RE
Employees Worked With
Greg Burnett
July 02, 2017
Call Greg! For the past five years, Greg Burnett has been our service writer for our 2011 Sprinter-based RV. All we an say is he is outstanding. He's knowledgeab For the past five years, Greg Burnett has been our service writer for our 2011 Sprinter-based RV. All we an say is he is outstanding. He's knowledgeable, attentive, up-to-date, and fair. He has always taken care of our vehicle, and us, with the utmost care, concern, and competence. Call him-- you won't find anyone better, More
by K Squared
Employees Worked With
Greg Burnett
July 01, 2017
If you buy a Mercedes you expect good service I recently needed a new car key made and proceeded to the Rocklin Mercedes dealership. I went in and was directed to an employee at parts and service I recently needed a new car key made and proceeded to the Rocklin Mercedes dealership. I went in and was directed to an employee at parts and service. The employee behind the counter said that he had just closed at 6pm. Looking at my clock it was now 6:03 pm. The quoted hours of operation told me they closed at 8pm. I was confused and told him the hours had stated otherwise. I told him I just needed a key and he informed me that he had just logged out of his computer (which we all know only needs a password) and that I would have to come back tomorrow. This was on 6-28-17 a Wednesday. So on top of having to borrow another car get the dealership I now had to wait another day. Fast forward to the next day I go to the Sacramento location where they were helpful and proceeded to tell me that the key would take 2 business days and that I wouldn't get the new key until Monday. So, instead of waiting the original 2 days, I now had to wait until the following Monday with No access to my own car. While doing the process to get a new key at the Sacramento location it took the gentleman all of 3 minutes to help me. All the guy at the Rocklin store had to do was help me for 3 more minutes and I would have been so grateful. The kicker was I was intending to purchase a new car that day but if they can't help me on even the simplest task why would I potentially give them my business. Very disappointed, granted it was 3 minutes past and I understand that but a little help and understanding would have been appreciated greatly. More
by knicholer
Employees Worked With
unure
June 30, 2017
Overall Good experience Service Job done really well. I would recommend this dealership. My salesperson Peter is awesome and for service John nishita is the best. Keep up the Service Job done really well. I would recommend this dealership. My salesperson Peter is awesome and for service John nishita is the best. Keep up the good work. More
by er.samuel_masih
Employees Worked With
John Nishita, Peter Alexan, Robby Cochran
June 30, 2017
John was professional, Showed us everything that was done , We were so happy with our buying experience! Nick was so great negotiating for us and showing us the right GLS450 that was right for us. We were so happy with our buying experience! Nick was so great negotiating for us and showing us the right GLS450 that was right for us. More
by lorann55
Employees Worked With
John Nishita, Nick Marquardt
June 29, 2017
New Car Service We had just bought a new car and had some additional options put on it. They care about their customers and go out of their way to get your vehicle i We had just bought a new car and had some additional options put on it. They care about their customers and go out of their way to get your vehicle in and out of service as quickly as possible. Everyone in the service department is very friendly and customer oriented. They are knowledgeable about the car and take the time to answer our questions. More
by klanga
Employees Worked With
John Nishita
June 28, 2017
Battery replacement My Mercedes is a fine vehicle but having the awesome service advisor like Wayne is the most pleasure for being a Mercedes owner! He is always professi My Mercedes is a fine vehicle but having the awesome service advisor like Wayne is the most pleasure for being a Mercedes owner! He is always professional and provide best solution to Issues related with my GL 450. More
by YS.HYON
Employees Worked With
Wayne Schmid
June 25, 2017
Great Always willing to go extra mile for us, very knowledgeable and friendly. We have been working with you guys for over 30 years and has been great exper Always willing to go extra mile for us, very knowledgeable and friendly. We have been working with you guys for over 30 years and has been great experience More
by KDUDUGJIAN
Employees Worked With
Carolyn Jackson
