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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
June 24, 2017
Keeping my 1995 E320 wagon running great! Was time for service of my 1995 wagon and went in to set up appointment as I was in the area. Was met by Greg Burnett and discussed what I needed done Was time for service of my 1995 wagon and went in to set up appointment as I was in the area. Was met by Greg Burnett and discussed what I needed done for my car. Greg was open to discussing what was best for my car and provided many options and accurately listed all the little things I had wanted repaired while the car was there. We set up an appointment and brought the car in and was again met by very polite and respectful porter who got the information for my car and brought it to Greg. I was not in a hurry for my car to be serviced and knew one of the gas struts for the tailgate would have to be ordered. Greg provided some phone calls to update me on what was done and what needed to be done during the service. When I went to pick up the vehicle, Greg provided a review of the services that had been done and because my car is in the Classic Car program for Mercedes-Benz I was given a discount for all parts and services provided. This is what will keep me coming back to Von Housen for service and an eventual new or newer car. I have to say every time I drive my old car I am totally impressed with the product and the service I get at Von Housen. More
by TINEARPAUL
Verified CustomerEmployees Worked With
Greg Burnett
June 24, 2017
Great experience My sales rep randy was awesome. He was completely relaxed in his approach allowing me and wife to make a decision on the car we wanted w/o and sales p My sales rep randy was awesome. He was completely relaxed in his approach allowing me and wife to make a decision on the car we wanted w/o and sales pressure. I would recommend randy to all looking to buy a new Benz More
by tegh
Employees Worked With
Randy Shomon
June 23, 2017
Pleasant experience. Like the way they serviced me. It was very polite and timely done. Service adviser was very professional and helpful when I asked him to help me with Like the way they serviced me. It was very polite and timely done. Service adviser was very professional and helpful when I asked him to help me with my issue with road assistant service. More
by igor yampolsky
Employees Worked With
Wayne Schmid
June 22, 2017
unprofessional customer service Needed a battery at the service department, and received rude comments saying that I can take my car elsewhere for service because I had question the Needed a battery at the service department, and received rude comments saying that I can take my car elsewhere for service because I had question them about the amount that was quoted to me I called ahead for the cost of the battery and I when I arrived there was a different amount that was quoted to me More
by JMAILPOLK
Employees Worked With
Greg Burnett
June 19, 2017
Wrong diagnoses for pre-purchase inspection RO# 183272, I came to this dealer thinking I would get an honest deal, since both my parents and my sister both purchased their new MB from here but w RO# 183272, I came to this dealer thinking I would get an honest deal, since both my parents and my sister both purchased their new MB from here but what I received from this place was the worst repair estimate I have ever seen. The dealership quoted me 3198.63 for multiple leaks from power steering reservoir seal, oil filer housing seals, thermostat gasket, cam plugs, and to re-seal the power steering rack head. Now, I know car isn't leaking some of these locations, so I decided to get a second opinion from in independent shop and what they find was one losse hole clamp connected to the power steering reservoir. All he did was tighten the screw to resolved my leaking problem and they wave the $60 diagnostic fee since it was so simple to fix. Not sure what they were doing at this dealer but I wouldn't never recommend this place to anyone including my family after their warranty runs out. More
by SACTORANDY
Employees Worked With
Carolyn Jackson
June 18, 2017
Love dealing with MB of Rocklin I am always treated like a queen whether for leading or service. Carolyn is awesome. This is my 6th Benz and I'll be ready for the 7th in a few years I am always treated like a queen whether for leading or service. Carolyn is awesome. This is my 6th Benz and I'll be ready for the 7th in a few years. Love you guys! More
by vanrad83
Employees Worked With
Carolyn Jackson, Bob Hunter, Alex Aldarwish
June 18, 2017
Best Sales/Service Ever!!!! James Reemts has been helping my family purchase cars for years. James Always goes above & beyond. James is Top Notch in my book! Happy Father's James Reemts has been helping my family purchase cars for years. James Always goes above & beyond. James is Top Notch in my book! Happy Father's Day to all the Dad's out there!!!! More
by Bren
Employees Worked With
James Reemts
June 17, 2017
schedule C service Carolyn my service advisor is the BEST! She always gives me 5 star service and makes me feel like her friend, not just a customer!! Carolyn and the Carolyn my service advisor is the BEST! She always gives me 5 star service and makes me feel like her friend, not just a customer!! Carolyn and the whole service team, including the drive up car in-take associates, make my car service appointments efficient, friendly, and thorough. I feel well taken car of by my Mercedes Service Team! Thank You! More
by CM2MILLER
Employees Worked With
Carolyn Jackson
June 17, 2017
Top Service Outstanding service. The staff is courteous, professional, helpful in every way. We only schedule service when we know "our" advisor is available. He Outstanding service. The staff is courteous, professional, helpful in every way. We only schedule service when we know "our" advisor is available. He knows us well and we know he will provide the care, quality we want. More
by JimmieLucas
Employees Worked With
Wayne Schmid
June 15, 2017
Excellent experience Looking forward to my next purchase from this dealership. This is my first experience with this dealership, but hopefully not my last. This is my fo Looking forward to my next purchase from this dealership. This is my first experience with this dealership, but hopefully not my last. This is my fourth Mercedes but worth the travel from the Bay Area for my purchase. More
by futbolclub
Employees Worked With
James Reemts
