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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
June 14, 2017
Excellent service I have several Mercedes that I take for service at Rocklin Mercedes dealership, they are very thorough and fast. The service adviser are very professi I have several Mercedes that I take for service at Rocklin Mercedes dealership, they are very thorough and fast. The service adviser are very professional and honest. More
by AMAHMOUDIEH
Verified CustomerEmployees Worked With
Carolyn Jackson, Wayne Schmid
June 10, 2017
Best customer service James was our salesperson and he was absolutely fantastic! James helped us find a car that was perfect for us. He went above and beyond to help us. We James was our salesperson and he was absolutely fantastic! James helped us find a car that was perfect for us. He went above and beyond to help us. We will not purchase a car any where else or from anyone except James! If you are looking for amazing customer service and someone who is very knowledgeable, go see James at Mercedes of Rocklin! More
by mack22801
Employees Worked With
James Reemts
June 09, 2017
Outstanding service The whole Mercedes Benz team makes us feel special everytime. From the concierge, to the service managers, to the staff in the showroom, the experi The whole Mercedes Benz team makes us feel special everytime. From the concierge, to the service managers, to the staff in the showroom, the experience is exceptional! Thanks Wayne for your overwhelming kindness to us through the years. Dennis & Mary Olsen More
by hungryhunter2
Employees Worked With
Wayne Schmid, John Nishita
June 09, 2017
Service that Lives Up to Mercedes Benz Quality MB of Rocklin sold me on a prepaid maintenance contract that they have backed up with outstanding service that goes beyond the contract. On this parti MB of Rocklin sold me on a prepaid maintenance contract that they have backed up with outstanding service that goes beyond the contract. On this particular visit, Greg Burnett provided extra care for my E350 in preparation for a drive across the country. Colby assisted me with MMBrace operation. More
by davidgeorge
Employees Worked With
Greg Burnett, Colby Novielli
June 08, 2017
WORST CUSTOMER SERVICE The sales and finance department are the worst! I started shopping for a car using USAA car buying service and I was approved for a loan with a ver The sales and finance department are the worst! I started shopping for a car using USAA car buying service and I was approved for a loan with a very low interest rate. I found the car that I like at Mercedes-Benz of Rocklin. I called them and told them I was interested on the 2017 C63S AMG on their lot, but I will not be able to make it there until the weekend after due to work and also I am about an hour away from the dealership. My salesman, James Reemts called back and told me that if I really liked the car that he will have a driver to deliver it the next day so I can test drive the car and if I like it I can buy the car and will have all the paper work ready. I told him that more than likely unless there is something wrong with the car, that I will buy it. I told him that I will be using USAA CREDIT UNION for my financing and will be getting my gap and extended warrant with them. I was thinking that will be awesome! Saw the car the next day and it was beautiful! Test drove the car and was truly impressed! Told the driver that I'm getting the car and would like to see the paper work. I was reading all the papers and everything looks normal except for a paper from another financial institution requesting an auto loan. I called the finance director of MB of Rocklin ( Andrea Bryner) and told her that I am financing with USAA credit union, she then explained to me that this is just for the car dealership security in case my loan fall through. I told her that this will not be the case since I was already approved for the loan, but she insisted and told me that they are not going to use it unless they have to. GUESS WHAT! A few days later, I WAS GETTING CALLS, EMAILS AND MAIL from different financial institutionsssss about the pending auto loan I was applying. WHAT?! Not sure what the deal is but I now have a loan from a different bank with a much higher interest rate!!!! I feel so stupid!!! I also asked Jason Reemts if someone from the dealership can help me figure out the car. I was given a number and name to call but she never call back ( I think her name was Michaela). I was then told that I can use YouTube to figure most of my questions about the car! That was messed up! More
by dennisalvarez04
Employees Worked With
James Reemts
June 08, 2017
Alex is a good salesman Alex is one of the best salesman I have ever seen. Worked hard to make a sale .and did his best to make the customer satisfied Alex is one of the best salesman I have ever seen. Worked hard to make a sale .and did his best to make the customer satisfied More
by binhlam209
Employees Worked With
Alex Sepulveda
June 08, 2017
Very professional Carolyn has consistently provided A+ service. She knows her stuff and does all she can to provide the best experience. She is an asset to your service Carolyn has consistently provided A+ service. She knows her stuff and does all she can to provide the best experience. She is an asset to your service center! More
by MTHOMAN
Employees Worked With
Carolyn Jackson
June 06, 2017
Customer service is a top priority here. Received what was requested in a timely manner. Greg provided great customer service in that he delivered what I requested. I felt that everyone we co Received what was requested in a timely manner. Greg provided great customer service in that he delivered what I requested. I felt that everyone we contacted were respectful. Details were completed as expected. It appears that customer service here, at this dealership, is valued. More
by JKCC5055
Employees Worked With
Greg Burnett
June 06, 2017
Excellent Service Repersenitive I would rate my service rep. (Brandon) a 10. He is always attentive and informative by calling in advance updates and completion. Call Brandon he is I would rate my service rep. (Brandon) a 10. He is always attentive and informative by calling in advance updates and completion. Call Brandon he is the best. More
by barnboy5
Employees Worked With
Brandon Stevens
June 05, 2017
Great dealership with great leadership Staff and management went extra miles to resolve an unfortunate situation. It was obvious that they had all the intention to keep the customer satisfy Staff and management went extra miles to resolve an unfortunate situation. It was obvious that they had all the intention to keep the customer satisfy at any price! Such an effort should not go unnoticeable and we greatly appreciate their exceptional support. More
by nushae
Employees Worked With
James Reemts
