Mercedes-Benz of Rocklin

Proffesionalism @ its Best From appointment placement to pickup from serviced vehicle the transition was seamless. Their Service writer Wayne Schmid is an exceptional professio From appointment placement to pickup from serviced vehicle the transition was seamless. Their Service writer Wayne Schmid is an exceptional professional and insures that only the needed service repair work is performed. More

Great Saleman The salesman was patient in answering all my questions. I can see him easily without an appointment. When I didn't like the car I bought, he helped me The salesman was patient in answering all my questions. I can see him easily without an appointment. When I didn't like the car I bought, he helped me find one more. It's a pleasure to meet him(Tony). More

Transparent, honest The service manager worked closely with me to make sure the initial quote was accurate. He did a great job of keeping me updated and also removed nee The service manager worked closely with me to make sure the initial quote was accurate. He did a great job of keeping me updated and also removed need me to bring in my emailed coupon to save money. More

Tail light replacement Everything was done timely as scheduled with good quality and reasonable price. Wayne is the best advisor I've ever had. He is very knowledgeable and Everything was done timely as scheduled with good quality and reasonable price. Wayne is the best advisor I've ever had. He is very knowledgeable and well mannered person. More

Great Service Department Appointment was easy to schedule. Brought car in on schedule. Talked to Greg, signed work order and was out in 20 minutes with loaner vehicle. Greg Appointment was easy to schedule. Brought car in on schedule. Talked to Greg, signed work order and was out in 20 minutes with loaner vehicle. Greg kept me posted on the service. I picked the car up, paid the invoice and was heading home in 10 minutes. I can't say enough about this Service Department. I have used them for 5 years for both of my cars. They have always earned a 5 star rating in my mind without fail. More

Peace of mind I'm so grateful for Wayne at Rocklin Mercedes Benz! He's friendly, honest, and knowledgeable.. everyone treats me like I'm one of the family. I'm so grateful for Wayne at Rocklin Mercedes Benz! He's friendly, honest, and knowledgeable.. everyone treats me like I'm one of the family. More

Excellent team totally committed to customer experience! I appreciate the dedication to excellence by the MBZ of Rocklin. The service team was outstanding in listening , diagnosing , recommending and finally I appreciate the dedication to excellence by the MBZ of Rocklin. The service team was outstanding in listening , diagnosing , recommending and finally solving my concerns. I specifically appreciate team's dedication in completing this process in a professional and a timely manner. Fantastic experince! More

Don't believe what you are told When we bought an SUV we were told we had one complementary service, which we were told we did not have when we came in for service. We also bough 3 y When we bought an SUV we were told we had one complementary service, which we were told we did not have when we came in for service. We also bough 3 years of of prepaid service, but was not told up front it was 3 service visits for years which ever comes first. On my last service visit I was told we used up our last, but when I checked with the finance department we still had one unused. Hearing different things from different people makes a confusing experience. Knowing that the costumer has prepaid service is good to know before calling them they have to pay for the service. When selling pre-paid service please explain to customers up front what is being sold. More

Fantastic When contacting Tony, I was upfront about what I was looking for, and a payment for the car. I also explained if it wasn’t something he felt would be When contacting Tony, I was upfront about what I was looking for, and a payment for the car. I also explained if it wasn’t something he felt would be possible please let me know so we wouldn’t waste anybody’s time. Tony assures he could work with numbers and make my partner and myself happy with a purchase. Well that is exactly what happened, we felt we got a great deal, and I really feel Tony was a huge part of this. He is honest, and makes a car purchase process very different than any I have ever experienced. It was truly a great experience, thank you Tony!! Even finance was great, Justin too was fantastic!! More