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Mercedes-Benz of Rocklin
Rocklin, CA
3,609 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,609 reviews
March 15, 2019
Fast, reliable service for warning light. Greg did a good job explaining things and giving us the best discount possible. Good service and free coffee from a knowledgeable service adviser and Greg did a good job explaining things and giving us the best discount possible. Good service and free coffee from a knowledgeable service adviser and cashier. More
by BNVMORRIS
Verified CustomerEmployees Worked With
Greg Burnett
March 15, 2019
Yearly Maintenance and Recall My first trip to the Rocklin location was amazing. Professional and caring staff took care of me and my car. Scott is awesome and look forward to wor My first trip to the Rocklin location was amazing. Professional and caring staff took care of me and my car. Scott is awesome and look forward to working with him again. More
by Siempre823
Employees Worked With
Scott in Service Dept.
March 12, 2019
Customer Focused Great experience the whole dealership is amazing to work with ! Open, honest, friendly -highly recommend them to anyone. Check them out for yourself. Great experience the whole dealership is amazing to work with ! Open, honest, friendly -highly recommend them to anyone. Check them out for yourself. Free coffee too! More
by MARK
Employees Worked With
James Reemts, Eric Treibull
March 12, 2019
Schedule Service Had another great experience at Mercedes of Rocklin. Went in for a routine service and after a complete inspection they found a few items needing atte Had another great experience at Mercedes of Rocklin. Went in for a routine service and after a complete inspection they found a few items needing attention. Always appreciate their thoroughness. More
by JD Morefield
Employees Worked With
Eric Treibull
March 10, 2019
Great Service This is my 2nd Mercedes and love this dealership I came here because I was referred to Justin Watts, but James has sold me my two cars and my daught This is my 2nd Mercedes and love this dealership I came here because I was referred to Justin Watts, but James has sold me my two cars and my daughter one as well. More
by ms.candace22
Employees Worked With
James Reemts, Eric Treibull, Justin Watts
March 09, 2019
Mercedes Benz of Rocklin is great! This dealership is all that you would expect from a Mercedes-Benz dealership! The staff is very knowledgeable and accommodating. I am always given a This dealership is all that you would expect from a Mercedes-Benz dealership! The staff is very knowledgeable and accommodating. I am always given a loaner vehicle if my car needs to be serviced for any length of time. Staff is also very friendly! I have always had a good experience at Rocklin Mercedes! More
by Renee C
Employees Worked With
Michael Dougherty, Greg Burnett, James Reemts, Eric Treibull
March 05, 2019
GREAT SERVICE Every time I come to Mercedes -Benz of Rocklin, I always receive great service. Weather I'm buying a car or getting my car serviced. Greg Burnett alw Every time I come to Mercedes -Benz of Rocklin, I always receive great service. Weather I'm buying a car or getting my car serviced. Greg Burnett always provides excellent service. More
by Petrv
Employees Worked With
Greg Burnett
March 02, 2019
Treated rudely Service writer was more concerned on educating me on their loaner policy than getting my service. Informing me that I would NOT get a loaner on ny ne Service writer was more concerned on educating me on their loaner policy than getting my service. Informing me that I would NOT get a loaner on ny next PRE-PAID service due to it being a short service. He was very concerned when I would be returning the loaner...I started to wonder if it was his car I would be using. More
by boz561
Employees Worked With
Wayne Schmid
March 01, 2019
VIITED ON 2.27.2019, SEEKING TO HAVE AUTO BATTERY INSTALLED, WENT TO GET A BATTERY FOR '05 e320 Mercedes. tech (female) TOLD COULDN'T GUARANTEE IT COULD BE TO DONE "TODAY". MENTHOD THAT AN EMAIL RECEIVED MENTI WENT TO GET A BATTERY FOR '05 e320 Mercedes. tech (female) TOLD COULDN'T GUARANTEE IT COULD BE TO DONE "TODAY". MENTHOD THAT AN EMAIL RECEIVED MENTIONED THAT FOR MINOR ITEMS ONE COULD DRIVE IN AND GET IT DONE. NOPE. SO HAD TO GO TO AN OUTSIDE SHOP TO GET BATT INSTALLED 1/3 HR. More
by M.RAMIREZ37
Employees Worked With
Greg Burnett
February 28, 2019
Good Service I was happy with he service some confusion on parts and some issues with a check engine light that seemed to be going after I received the vehicle bac I was happy with he service some confusion on parts and some issues with a check engine light that seemed to be going after I received the vehicle back they were able to identify the problem they are supposed to check back with me for resolution. More
by COLSEN2
Employees Worked With
Wayne Schmid, Bob Hunter, Tony Alexan
