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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

May 09, 2017

Efficient Service center is beautiful and has efficient people. You feel comfortable being in the center and You feel important just like the rest of the "rich" More

by PAUL_SENOREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
May 24, 2017 -

Mercedes-Benz of Rocklin responded

Thank you so much for taking the time to write this review. Your recommendation means the world to us and especially to Carolyn. She Is wonderful and really makes all her clients feel special and important. We look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

May 08, 2017

Brandon Stevens is the BEST! I cannot say enough nice things about MB Rocklin and Brandon Stevens. It is always a pleasure to deal with such a professional and customer service at More

by KELLYMATNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
May 24, 2017 -

Mercedes-Benz of Rocklin responded

Brandon is great! He is a huge asset to our service team and we are very lucky to have him. You recommendation means the world to us and especially to Brandon! Thank you for taking the time to write this wonderful review. We look forward to seeing you again in the future. -Victoria Roth: Customer Relations Manager.

May 08, 2017

BEST CUSTOMER SERVICE EVER Wayne and Andy understand the true meaning of customer service~ I can't say enough about how they go over and beyond to make sure you leave happy. My More

by MANDMGOODE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDY, Wayne Schmid
May 24, 2017 -

Mercedes-Benz of Rocklin responded

Wayne and Andy are both great! I agree that the really do know the meaning of customer service. They are always striving to bring the best service that they can and I am so happy to see that it was noticed. Thank you for taking the time to write this review! It really means the world to us. We look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

May 07, 2017

Wayne Schimd was really awesome. I only bring my cars to Mercedes-Rocklin, Wayne Schimd is really helpful, only advises on repairs that are only necessary and prices are at par with n More

by RICAFORT_MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
May 24, 2017 -

Mercedes-Benz of Rocklin responded

Thank you so much for leaving such a wonderful review! Wayne is the best and we are so fortunate to have him on our service team. He really strives to bring the best of the best experience to his customers and he really delivers! We look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

May 06, 2017

Dependable luxury After test drive and research we choose the glc 300 4 matic. James was very helpful in choosing the proper options we wanted and gave us a thorough le More

by pac10ref
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Reemts
May 15, 2017 -

Mercedes-Benz of Rocklin responded

What a wonderful car! It is a great make and model, congratulations! I hope you are loving the new car. James really make sure that you get what you want in your vehicle at a fair price. He is a wonderful salesmen and we are so lucky to have him on our team. Thank you for choosing us for your sales needs and we look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

May 06, 2017

excellent, professional, courteous service service was prompt, personnel were knowledgeable and very courteous, charges were transparent and documented; customer waiting area was well lighted, More

by mdediosr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
May 24, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! Here at Mercedes-Benz of Rocklin we strive to provide a comfortable and convenient for all customers. We know that having your car serviced isn't always the easiest thing to do, but we strive to make the process as simple as possible. Greg does such a wonderful job with this! Thank you and we look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

May 05, 2017

Trouble shoot even issues and resolved issues Diagnosed problem of my MB Sprinter and fixed it. Ot. The RV now is running smoothly and is once again a pleasure to drive. I highly recommend the MB More

by integrity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
May 15, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for choosing us for your sprinter service needs! We have a great sprinter service team here and they really work to make sure all their vans go back to the client fixed and ready to go on the next adventure! Thank you for taking the time to write such a wonderful review and we look forward to serving you again! -Victoria Roth: Customer Relations Manager.

May 04, 2017

Seamless Service Have been fortunate to have Greg Burnett as a service advisor - professional, efficient, and no nonsense. Have been very satisfied with him. Likewis More

by robeM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Burnett, Brian Jackson
May 15, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and share your experience with us! I am so happy that Greg and Brian were both able to turn your impression of us around and were able to get you that great deal and amazing service. They are both huge assets to our team and we are very lucky to have them here. We look forward to serving you again in the future! -Victoria Roth: Customer Relations Manager.

May 04, 2017

Great service I always get good, quick service at this MB in Rocklin. The people are wonderful & remember me & my car. They always explain what needs to be done & More

by NORMAFODGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
May 15, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for choosing us to service your vehicle even though you do live a distance away. It really means the world to us and to Brandon that you continue to come visit us for all of your service needs. He is wonderful and really makes his clients feel like family instead of just clients. Thank you for taking the time to write such a wonderful review! -Victoria Roth: Customer Relations Manager.

May 01, 2017

Attention to detail As usual the service department provided5 star attention. Greg stuck with the problem like glue and the loaner car was a life saver. Thx to everyone More

by jepkgk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
May 15, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and share your experience with us! Greg is the best and he really strives to bring the best of the best experience to all of his clients. We are so happy to see that he took such great care of you and was able to find the problem and get your vehicle fixed! -Victoria Roth: Customer Relations Manager.

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