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Mercedes-Benz of Rocklin
Rocklin, CA
3,186 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,186 reviews
October 29, 2017
Horrible! I am with Mercedes-Benz since 2001. Today was my 3d attempt to work with Rocklin Mercedes-Benz office. Manager, James Reemts, was very rude and interr I am with Mercedes-Benz since 2001. Today was my 3d attempt to work with Rocklin Mercedes-Benz office. Manager, James Reemts, was very rude and interrupted me all the time. When I told him that their quote of the lease of new C300 was too high , I was expecting at least some negotiating, but instead I was kicked out! Instead of helping me to get a car I want James Reemts was teaching me how to use a calculator to calculate their numbers. Maybe he did not like my accent, but he was very very rude and disrespectful! I do not recommend to work with Rocklin dealership. More
by MB user
Employees Worked With
James Reemts
October 24, 2017
Failure to Diagnose For more than a year I have tried -- and MB/Rocklin -- has failed to provide a duplicate ignition key for my 1999 E320. After two phony diagnoses whi For more than a year I have tried -- and MB/Rocklin -- has failed to provide a duplicate ignition key for my 1999 E320. After two phony diagnoses which wasted many hours in the waiting room, and after trying two replacement keys which failed over 75% of the time, I was told that the original smart keys were no longer available. Further, they would have to replace the entire ignition lock which would require two new keys. (I already paid more than $240 for the first, faulty replacement.) Three months ago the Service Manager told me he would ask the key-making company to provide the correct model for my 18-year-old car, but evidently nothing has been done. NO . . . I would NOT recommend this service center! More
by PWMAGILL
Verified CustomerEmployees Worked With
Mike Moreno, Greg Burnett
October 12, 2017
Great service! John I had a few minor cosmetics and mechanical issues with my S550 a few week after purchasing it. Even though these items are not really part of their u I had a few minor cosmetics and mechanical issues with my S550 a few week after purchasing it. Even though these items are not really part of their use car warranty, John Nishita was more than willing take care of them at no costs to me. He even has his service guys went through and glue down little scratches/lifts on the leather around the dash and trim that were not really noticeable to most people, but was a bit irksome to me. He takes his time to listen to all my concerns/preferences without judgments or rebuttal and proceed to have most of them address. John even arrange for a free loaner while my S550 was in the shop. A few weeks later I came back with my GL550, which was purchase use around the time again I receive the same level of service from John and his greet staff. I honestly don't know all their names, but all were polite and professional either in person or on the phone. They just don't sell you a car and forget about you, but was willing to address any issues you may have afterward. More
by elkgrove21
Employees Worked With
John Nishita
October 07, 2017
always professional Have only used this facility for a couple small minor warranty repairs, but I've always had a good experience. When I'm waiting to pick up my car I s Have only used this facility for a couple small minor warranty repairs, but I've always had a good experience. When I'm waiting to pick up my car I sometime cruise the showroom and had a real slimy sales guy approach me and talk down to me; probably because I'm in a t-shirt and basketball shorts, but I got ca$h dude! More
by LEE.CHUN
Employees Worked With
Carolyn Jackson
October 07, 2017
Rush Job--NO Problem Greg Burnett made our experience a pleasure. Our new Mercedes RV broke down "twice" and Greg got us in & out in a flash and back on the road in no ti Greg Burnett made our experience a pleasure. Our new Mercedes RV broke down "twice" and Greg got us in & out in a flash and back on the road in no time. The first time we were 300 miles from when a problem came up concerning the DEF fluid. Camping World, who sold us the RV failed to fill the DEF fluid as they should have, but Mercedes took care of it on a drive in RUSH basis. The second time we were going out on a trip when the check engine light came on. Greg got us in (Rush Again) and had someone drive us to & from a restaurant while the unit was in the shop. OFF on out trip we went, Very Happy Campers!! More
by LVMICAR
Employees Worked With
Greg Burnett
October 06, 2017
Wonderful surprise I have told no less than a dozen friends that if they get the chance they should buy a Mercedes Benz from a reputable dealer like Rocklin Mercedes. 1s I have told no less than a dozen friends that if they get the chance they should buy a Mercedes Benz from a reputable dealer like Rocklin Mercedes. 1st class all the way, a truly wonderful experience. More
by garyprice
Employees Worked With
John Nishita, Alex Aldarwish, Tony Alexan
September 28, 2017
there when needed It is reassuring to know that when a "pinch moment" appears, the service crew at MB of Rocklin can help you. Brandon one again took care of my car qui It is reassuring to know that when a "pinch moment" appears, the service crew at MB of Rocklin can help you. Brandon one again took care of my car quickly and got us back on the road. More
by CHRIS S
Employees Worked With
Brandon Stevens
September 28, 2017
Profesionals all the way . Hello, had my car serviced here for a needed fixing. Staff was always welcoming and smiling. Everything was explained in detail of what needed to be d Hello, had my car serviced here for a needed fixing. Staff was always welcoming and smiling. Everything was explained in detail of what needed to be done on car. Great team of workers. More
by ABABCHANIK
Employees Worked With
Greg Burnett
September 28, 2017
Genuine Concern and attention to detail Wayne is always professional and genuinely cares about me as a client. Top notch service! Lobby area is a comfortable place to sit and do work. Wayne is always professional and genuinely cares about me as a client. Top notch service! Lobby area is a comfortable place to sit and do work. More
by janishurter
Employees Worked With
Wayne Schmid
September 27, 2017
Service on my 2004 E Class timely and professional Mercedes Benz of Rocklin has been servicing our cars since 2004. Wayne Schmid is honest, courteous and punctual. Mike Moreno was extremely helpful 8 Mercedes Benz of Rocklin has been servicing our cars since 2004. Wayne Schmid is honest, courteous and punctual. Mike Moreno was extremely helpful 8 mos ago when we had two batteries fail on the same day quite far from the dealership. More
by denise
Employees Worked With
Whomever was covering for Wayne Schmid on my service date in August, Mike Moreno, Wayne Schmid
