
Mercedes-Benz of Rocklin
Rocklin, CA
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Everything was excellent Outstanding service, fast and efficient. Thank you Mercedes-Benz of Rocklin. Waiting time was short and people very friendly. I will come again and Outstanding service, fast and efficient. Thank you Mercedes-Benz of Rocklin. Waiting time was short and people very friendly. I will come again and recommend the dealership to my friends. More
After Purchase Service I had a really poor sales experience with Sacramento MB and transferred the service to Rocklin MB where I fortunate to connect with John Nishita. Not I had a really poor sales experience with Sacramento MB and transferred the service to Rocklin MB where I fortunate to connect with John Nishita. Not only did John do a good job of taking care of the service needs, he treated me with the courtesy and respect a customer expects from MB. In addition, John was very helpful working on resolving problems that originated at Sacramento MB. More
post purchase service Greg has been great helping me through the challenges of a used vehicle. Though i do wish the certification process actually checked if routine servi Greg has been great helping me through the challenges of a used vehicle. Though i do wish the certification process actually checked if routine services were performed before selling the vehicle, he has been wonderful helping me get it corrected and caught. More

Great customer service! When looking for a car, Alex Aldarwish went above & beyond to help me find my dream car. Even after I had purchased the car, he came in on his day off When looking for a car, Alex Aldarwish went above & beyond to help me find my dream car. Even after I had purchased the car, he came in on his day off to help me with accessories & lingering questions. I'm completely satisfied with my purchase and I look forward to driving my Mercedes for years to come. I would definitely recommend this dealership. More
By far the worst dealership I've ever experienced I came in to test drive a Mercedes SUV and the dealer tried to pressure me into the vehicle. I wasn't interested and knew my credit wouldn't allow me I came in to test drive a Mercedes SUV and the dealer tried to pressure me into the vehicle. I wasn't interested and knew my credit wouldn't allow me to afford the payments. He tried to convince me every which way to run it anyway assuring me it would work. He had me sit around for almost an hour and every time I explained anything he would leave and come back and ask the same question as if I hadn't already told him at least once already. I finally just left. He promised to try to see if he could work a deal and call to let me know if it was possible. I wasn't hopeful but open to possibility. He called and told me he was going to work a deal without running my credit and get back to me and never did. The next thing I know a week later I get a call from the dealership asking for feedback on the service I received. I told him how displeased I was and I told him every detail about my situation and what my credit score was. I told him I was looking to get into a large SUV and he said to let him see what he could do and that he'd call back. Calls back 2 minutes later saying he had the car of my dreams in stock. He gave me no details about it but told me it would be in in an hour. I waited and hour and headed in. The car didn't show up for almost an hour after I got there. They originally lied and said September was a month they give more for trade ins yet gave me the lowest number any other dealer ever offered and the car they were selling was $10k over Kelly Blue Book. He said he thought he could make a deal so I finally caved and let him run my credit. Then tells me they won't cave on the price at all and I'd have to give a huge down payment and my payments would be almost double what I said my max was and I'd have to pay out the ying yang on a downpayment. Biggest waste of my time. They are nothing but liars. I will never buy a car or step foot on that lot again. I can't believe they are in business treating customers the way they do. More
determine why battery FAILED TWICE IN SIX MONTHS THERE ARE MANY COMPUTERS IN A CAR AND I CANNOT BELIEVE THAT THE SERVICE DEPT., CAN'T FIND OUT WHY BATTERY FAILED AGAIN. MY BATTERY WAS DEAD AND COULD THERE ARE MANY COMPUTERS IN A CAR AND I CANNOT BELIEVE THAT THE SERVICE DEPT., CAN'T FIND OUT WHY BATTERY FAILED AGAIN. MY BATTERY WAS DEAD AND COULDN'T BE RECHARGED TWICE AND I THINK SHOULD SOMETHING IN THE COMPUTERS FOR THE CAR. More
return visit I had to return to have a sensor replaced after my brakes and tires were changed. I was treated promptly, got a rental car at no charge and was not ch I had to return to have a sensor replaced after my brakes and tires were changed. I was treated promptly, got a rental car at no charge and was not charged for the sensor. Thank you, it softens the blow of the long return trip. More
Overall good experience From start to finish my experience at Mercedes Benz Rocklin was good. I was warmly greeted and offered hospitality along the way. Jeremy was able to h From start to finish my experience at Mercedes Benz Rocklin was good. I was warmly greeted and offered hospitality along the way. Jeremy was able to help my husband and I find the perfect SUV for our family. He took the the time to clarify and educate us on a number of things. After narrowing down our selection we purchased a great vehicle. I am pleased with the service that Mercedes has to offer to their clients and will continue to do business here. More
Good and really bad We purchased a used certified car on 24 July,16.It was delivered on the 27th while being certified. When delivered there was only one key. This was di We purchased a used certified car on 24 July,16.It was delivered on the 27th while being certified. When delivered there was only one key. This was discussed with our salesman James Reemts who said he would take care of it and call us. Not hearing after two weeks I called him and he said he would check on it "right away" I waited a few days and several times over the next 10 days and left messages with no response. I finally called Colby who said he would notify James. Again no call back. Three days later I called Parts who said they had no record but would check.They called back from Eldorado Hills and said the key would be in Rocklin the next Wed. I called Rocklin Parts on Wed to see about the order.Again no record found. I finally got James on the phone who said he would look into it again. He called back and said they needed a copy of the registration or the title which I faxed in early Sept. I called Parts a few days later and said they were waiting on a copy of my drivers license which I faxed immediately. Parts called back advising the key would be ready for programming on Sept 14. All together it took 8 weeks to do something that should not have happened in the first place. I think parts did a good job but sales did not know how to solve the problem and was not responsive to my calls or followup. More
Used car purchase Sales people were friendly, but after I purchased the vehicle I realized the front brake rotors were completely worn down. I called dealership 3 days Sales people were friendly, but after I purchased the vehicle I realized the front brake rotors were completely worn down. I called dealership 3 days later to ask if they would at least look at it for me. Spoke with sales manager (forgot his name, possibly Jeff) and he related to me that he checked with service and they advised him brake pads were within specs when they checked out the vehicle. I asked him if they would at least look at it. He actually told me that if they look at the vehicle, they'll have to charge me! I was floored when I heard this. I ended up buying new rotors and pads and replaced them myself. . I could not believe I was treated like that from such a reputable dealership. I'm sure you know my feelings about this dealership after this experience. More