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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
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September 13, 2016
Still waiting to be completed after 3 attempts I leased my CLA 250 from Rocklin Mercedes in October of 2013, I have had several maintenance visits with not many issues, until now. I love my car a I leased my CLA 250 from Rocklin Mercedes in October of 2013, I have had several maintenance visits with not many issues, until now. I love my car and decided to buy out the lease in July of 2016, my spoiler was starting to come off so during the purchase process it was to be fixed. When I picked up my car the sales agent informed me that a "part" had to be ordered and I would be called when it came in to make an appointment to have it fixed. I was called within a week and made my appointment....... Upon arriving for my appointment I was told that because I was under warranty a whole new spoiler needed to be put on the car and not just new adhesive which is the "part" that was ordered. So that appointment it didn't get fixed and a spoiler was ordered which I was told would take a couple days to come in and I would again be called for an appointment. Over two weeks later, I called them, they informed me that the spoiler was there and I made my appointment for a Saturday reviewing my plan that I was going to drop it off on Friday evening and pick up on Monday (Labor Day) I was told that would be fine. When I dropped my car off on Friday evening I was then made aware that the service center would be closed Monday and could get it Sunday or Tuesday. I made these special arrangements because I was going out of town so Tuesday morning had to work and be late for work. Saturday I received a text advising that "someone" had dropped the ball and the spoiler wasn't even painted, they would still need to send it out for paint and make yet another appointment to have it installed. Because I was already out of town the car sat there not getting anything done all weekend. On Tuesday morning I arrived at 7:30 to pick my car up and waited almost an hour for it to be brought down. I was then told that I would be called once the spoiler was painted and make yet another appointment however they would come pick my car up and drop it back off. I was finally called on Friday afternoon and made arrangements to have the car picked up on Monday morning at my work and then brought back to me, promised only a couple of hours. Monday morning rolled around and no show, no call.....finally about noon I received a call to confirm the address by this time it was too late because I wouldn't have the car back by the time I got off work....... Now I have another appointment for Wednesday morning to have it picked up, lets see what happens. so far I have had 3 separate appointments, time mileage and gas wasted I am not very pleased and will be taking the car elsewhere for the maintenance now More
by detradixon
Verified CustomerEmployees Worked With
I don't wish to name
September 10, 2016
Service If you are going to ask me questions about the same problem that has existed and when given a chance to make things right and then saying it doesn't w If you are going to ask me questions about the same problem that has existed and when given a chance to make things right and then saying it doesn't work with your schedule..? More
by HOCKEYTOWNWEST
Employees Worked With
Wayne Schmid
September 07, 2016
accommodating From the time I make my appointment, it's a pleasure to bring my car in where I know i am always greeted, scheduled service, transportation if needed, From the time I make my appointment, it's a pleasure to bring my car in where I know i am always greeted, scheduled service, transportation if needed, then a call with a review for safety, and the car is ready to pickup cleaner then before I brought it in. More
by MRSMARY
Employees Worked With
Brandon Stevens
September 06, 2016
New Vehicle Purchase Very honest approach to the issues related to sales and purchase of vehicles. Friendly, knowledgeable, professional and very efficient with processing Very honest approach to the issues related to sales and purchase of vehicles. Friendly, knowledgeable, professional and very efficient with processing the transaction. If you are looking for a quality vehicle with a satisfying driving experience, Go Mercedes. For down to earth honest and professional help go to Alex@Mercedes Benz of Rocklin. Extremely satisfying experience. More
by singhchandra
Employees Worked With
Alex Aldarwish
September 06, 2016
It was an excellent experience There is a great customer service and everybody is very nice and helpful.They all deal with very friendly manner and in a very helpful way There is a great customer service and everybody is very nice and helpful.They all deal with very friendly manner and in a very helpful way More
by satnambhangu71
Employees Worked With
Mung Nguyen
September 04, 2016
Great service done as promised. All work was finished on time and was done right the first time. The staff has always treated us very well and listened to what we had to say. All work was finished on time and was done right the first time. The staff has always treated us very well and listened to what we had to say. More
by darryl4
Employees Worked With
Wayne Schmid
September 04, 2016
Smooth experience This was a has hassle free purchase experience, of course I was all prepared to buy ! Pricing was open and the sales team helped with pricing using tr This was a has hassle free purchase experience, of course I was all prepared to buy ! Pricing was open and the sales team helped with pricing using truecar.com and edmunds.com ! Overall positive experience. Of course they tried selling me additional protection plans and so forth which I did not purchase. James made sure that I get the vehicle I wanted in terms of the exterior color and interior features. He did not have vehicle of my choice available so he traded the vehicle of my choice from some other dealership which was amazing! He did not pressurize me to buy the vehicle that he had already at his dealership. On the other hand, I also was looking for BMW X5, went to the local BMW dealership as well. They did not have the vehicle of my choice so they presented me another vehicle which would cost me $10K more and they were literally forcing me to buy that vehicle so they could make a sale. This wasn't the case with Mercedes More
by drnishu
Employees Worked With
James Reemts
September 03, 2016
Love it Alex is a really nice guy. Easy to work with. Absolutely professional. He has the will to make the deal and work with me on the price. I love the new Alex is a really nice guy. Easy to work with. Absolutely professional. He has the will to make the deal and work with me on the price. I love the new van. Thank you Alex. More
by mikramo
Employees Worked With
Alex Sepulveda
September 02, 2016
Good experience Alex was a pleasure to work with. I felt like I was well taken care. He followed up on post sale accessories installations in a timely manner and ensu Alex was a pleasure to work with. I felt like I was well taken care. He followed up on post sale accessories installations in a timely manner and ensured my satisfaction. All great stuff! More
by hauschb
Employees Worked With
Alex Sepulveda
August 29, 2016
Great personal service Always great to work with. Car was done on time and perfect. Brandon always takes great care of us and everyone is friendly and professional. Always great to work with. Car was done on time and perfect. Brandon always takes great care of us and everyone is friendly and professional. More
by Dave Shaw
Employees Worked With
Brandon Stevens
