Mercedes-Benz of Rocklin

Software problem Had the command system fail. Was told problem downloading new software update. Later was told Sirrus radio was responsible. Wayne Schmid kept me infor Had the command system fail. Was told problem downloading new software update. Later was told Sirrus radio was responsible. Wayne Schmid kept me informed whenever a new fix was tried. After more than two weeks finally got a new fix. Initially only half worked but later in the same day that finally got it. All personnel I was in contact were exceptional in wanting to help. More

Trustworthy I have always had very professional and trustworthy experiences with Brandon Stevens. He and his team do everything possible to make sure necessary re I have always had very professional and trustworthy experiences with Brandon Stevens. He and his team do everything possible to make sure necessary repairs are done thoroughly. More

The Best service anywhere I have always had my vehicles serviced with Rocklin the dedication to service is above and beyond! I drive 40 miles to have my vehicle serviced becau I have always had my vehicles serviced with Rocklin the dedication to service is above and beyond! I drive 40 miles to have my vehicle serviced because no one compares. Once I took it to a dealer closer to my home and it reinforced to me why I travel for the best service. More

Pleasant The salesman who help us was professional and did a wonderful job I would highly recommend him. We are totally satisfy with the whole experience. The salesman who help us was professional and did a wonderful job I would highly recommend him. We are totally satisfy with the whole experience. More

Terrible sales force Salesman Bobby advised me that he had the exact car I was looking for except for the color of the interior. I foolishly took his word as being valid. Salesman Bobby advised me that he had the exact car I was looking for except for the color of the interior. I foolishly took his word as being valid. In-seat air is an extra that I have always had with the many MB's I've had in the past. It wasn't until after I accepted the vehicle and was being shown how it functioned that I found out that in-seat air was not on the equipment list. I had signed up for more than 40 thousand dollars to get the car I wanted. Bobby either thought the in-seat air was unimportant or he just wasn't careful in making his representation to me. Regardless, I do not have in-seat air and that bothers me every time I want to turn on the additional cool air support within the seat. If the dealership was interested in supporting their customer base rather than staff, they would have located a vehicle similarly used as mine but with the desired equipment that I thought I was paying for and swap vehicles accordingly. As for service provider Wayne Schmid who dealt with me on my previous ML6.3, I have no complaint and found Wayne to be an attentive employee. Steve Gorman More

Great! Oil change, new tires and wheel straightening, balance and front end alignment. Wayne was an excellent service rep and took excellent care of us. Than Oil change, new tires and wheel straightening, balance and front end alignment. Wayne was an excellent service rep and took excellent care of us. Thank you Wayne! More

New car purchase The service and courtesy and knowledge by Peter Alexan (from whom we purchased the car), Andrea Bryner, who helped us with the finances, and Natalie The service and courtesy and knowledge by Peter Alexan (from whom we purchased the car), Andrea Bryner, who helped us with the finances, and Natalie Leatherman excellent beyond all expectations. More

Mercedes Benz of Rocklin - The place to go! Awesome customer service and always friendly to deal with! Worked with John Nishita on some issues regarding my MB and not only answered my questions Awesome customer service and always friendly to deal with! Worked with John Nishita on some issues regarding my MB and not only answered my questions, but provided excellent tips! More

Great Experience! I had 4 cars from this dealership and every time James was able to find the right car for me. It's great to work with someone who knows his business, I had 4 cars from this dealership and every time James was able to find the right car for me. It's great to work with someone who knows his business, Thank you! More

Outstanding service protocol Had a number of warranty issues and they were addressed and completed with diligence and politeness - what we all want to experience when having warra Had a number of warranty issues and they were addressed and completed with diligence and politeness - what we all want to experience when having warranty claims taken care of. More