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Mercedes-Benz of Rocklin
Rocklin, CA
3,513 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,513 reviews
April 10, 2018
Excellent as always I have been a customer of MB of Rocklin for 12 years and have never had a bad experience with either sales or service. I would recommend them to anyon I have been a customer of MB of Rocklin for 12 years and have never had a bad experience with either sales or service. I would recommend them to anyone. More
by Bentley
Verified CustomerEmployees Worked With
Brandon Stevens
April 10, 2018
Service I was owed a car wash and tank fill up. The team was very friendly and professional. They made an unpleasant situation before right this time. Very ha I was owed a car wash and tank fill up. The team was very friendly and professional. They made an unpleasant situation before right this time. Very happy. More
by fontes88
Employees Worked With
Eric Treibull
April 10, 2018
Lack of response. Not pleased with the service received from the sales rep and the lack of follow-up from the TWO survey requested to complete and submit. The question Not pleased with the service received from the sales rep and the lack of follow-up from the TWO survey requested to complete and submit. The question was/is regarding brakes...the car was leased. I am now buying. When the car was inexpected, someone from service depth stated I will need brake pads and roters very soon. My concern...if I had turned the car in and leased another, that car turned in would be resold. As part of getting the car ready for resale, the brakes and roters would have been repaired as part of the service. That was not done for Mr buying the care . I am expected to now get this repair done on my own. I don't see this as representing the company with complete respect and honesty. I look forward to hearing from you with an acceptable response in writing. Thanks, Doretha Hayes, not quite happy consumer. More
by dhayes584
Employees Worked With
James Reemts
April 10, 2018
The worst. Inexperienced / poor communication Never going back here ! They did not have a basic knowledge required to fix a simple ignition problem and took a week to complete . Poor follow up an Never going back here ! They did not have a basic knowledge required to fix a simple ignition problem and took a week to complete . Poor follow up and communication from service department More
by DKCRAN4D
Employees Worked With
Wayne Schmid
April 10, 2018
Service I had taken my GLE350 for service and the service provided is very satisfactory. They quickly identified an issue with my hatch back and was provided I had taken my GLE350 for service and the service provided is very satisfactory. They quickly identified an issue with my hatch back and was provided a ride by Uber . Very friendly and good quality of work. More
by maheshiyli
Employees Worked With
LIsa, Eric Treibull
March 22, 2018
Turned dreams into Reality Upon coming into the dealership I had intended on doing a test drive and leaving. James R. showed me it was possible for me to step into the car I've Upon coming into the dealership I had intended on doing a test drive and leaving. James R. showed me it was possible for me to step into the car I've been wanting that very day. Not pushy, just educational and a very pleasant experience. I left that day with my dream car and a sense of well being, knowing that I got a good deal, and one very nice car. Looking forward to doing business again in the future! More
by Dominick Nicolai
Employees Worked With
James Reemts, Vic Maharaj, Andrew Ridge, Justin Watts
March 22, 2018
Wayne Schmid s awesome Wayne was really helpful with my concern regarding an issue with the broken seat back pocket and took great time to determine how to address it withou Wayne was really helpful with my concern regarding an issue with the broken seat back pocket and took great time to determine how to address it without me spending great amount of money to fix it. More
by RICAFORT_MD
Employees Worked With
Wayne Schmid
March 22, 2018
Ease of waiting for service to be completed. Waiting area is friendly. Beverages available as well as plenty of seating/tables to do work on my computer. All the staff was courteous. Facility Waiting area is friendly. Beverages available as well as plenty of seating/tables to do work on my computer. All the staff was courteous. Facility very clean. More
by michellec527
Employees Worked With
Brandon Stevens
March 21, 2018
consistently good customer service Brandon Stevens provides great customer care and support for our MB Thank you for making it convenient and as easy as possible to maintain the car. Brandon Stevens provides great customer care and support for our MB Thank you for making it convenient and as easy as possible to maintain the car. More
by CHRIS S
Employees Worked With
Brandon Stevens
March 18, 2018
Excellent experience I recommend this dealership due to its friendliness and the stress free experience. Alex my salesman was honest and very friendly.I would always buy m I recommend this dealership due to its friendliness and the stress free experience. Alex my salesman was honest and very friendly.I would always buy my Mercedes from here. More
by MDS
Employees Worked With
Alex Aldarwish, Robby Cochran
