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Mercedes-Benz of Rocklin
Rocklin, CA
3,513 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,513 reviews
March 17, 2018
Leasing car Excellent service, great experience. Thank you!!!! Ronnie Phillips Very knowledgeable and experienced sales person,get the job done.. We would rec Excellent service, great experience. Thank you!!!! Ronnie Phillips Very knowledgeable and experienced sales person,get the job done.. We would recommend MB of Rocklin to our family and friends, and definitely will come back. More
by odessa128
Verified CustomerEmployees Worked With
Ronnie Phillips
March 17, 2018
$ 400. for an oil change? We will never again use the services of Mercedes-Benz Rocklin. We were charged over $400. for a simple oil change. We were told by MBR that to keep We will never again use the services of Mercedes-Benz Rocklin. We were charged over $400. for a simple oil change. We were told by MBR that to keep the Mercedes Warranty valid for the new Sprinter van we purchased from them, the first oil change service would have to be completed by their service department. Obviously license to charge excessively because they can. .As well when asked to rotate the Sprinter tires they declined saying the tires were too worn and that we needed to purchase new. When inspected by a second opinion tire distributor, we were shown that the tires in question did indeed have sufficient legal tread depth as tread was well above tread wear, bar indicators. Another MBR scam tactic. Bottom line is that these guys are sleazy, not quite honest, and will try to take advantage of customers given the chance. Sprinter van has been a terrific vehicle for our business and we are looking to purchase two more. However, not from Mercedes-Benz of Rocklin More
by MOSCO
Employees Worked With
Greg Burnett
March 16, 2018
Dissapointment, totally unresponsive. Our CPO vehicle had a problem we need corrected. Not only wasn’t it corrected but the dealership won’t even reply to multiple requests through follow Our CPO vehicle had a problem we need corrected. Not only wasn’t it corrected but the dealership won’t even reply to multiple requests through follow up emails. All that comes across great and I appreciate it but apparently it’s all a facade. At least at this establishment the norm is tell the customer whatever makes the sale. Every request I’ve made to be contacted by someone at the dealership has been ignored. Very disappointed. Not the same experience as with our first Von Housen new car purchase 26 years ago. I’ve purchased many new and CPO cars over the years from luxury dealers and have never been this dissatisfied. You should probably consider an establishment other than this one if you’re seeking an honest high integrity relationship one expects from a luxury dealer. More
by Bob
Employees Worked With
Won’t say for now. My Dissapointment is with management.
March 15, 2018
Fit me in quickly! Called at last minute as my other car was due for pick up to see if I could drop other vehicle. This was check on my gas tank that might be covered u Called at last minute as my other car was due for pick up to see if I could drop other vehicle. This was check on my gas tank that might be covered under a new warranty letter I received. It was great- they fit me in & replaced the tank in a day! More
by MK
Employees Worked With
Wayne Schmid
March 15, 2018
Always professional and friendly Both Greg and the service guys are knowledgeable of Sprinter vans. They handle everything professionally, honestly, and keep the Sprinter leak free a Both Greg and the service guys are knowledgeable of Sprinter vans. They handle everything professionally, honestly, and keep the Sprinter leak free and running great. More
by CATHERINE
Employees Worked With
Greg Burnett
March 15, 2018
Sales process Vic has provided very good service to help me find a vehicle that I like with fair price, he has follow up with me after the sale to make sure everyth Vic has provided very good service to help me find a vehicle that I like with fair price, he has follow up with me after the sale to make sure everything are ok. More
by david@dfitech.com
Employees Worked With
Vic Maharaj
March 15, 2018
Complete package!!! It was easy. Eric took good care of me, explained what was going to happen and how much it would cost. A very pleasant driver shuttled me home and t It was easy. Eric took good care of me, explained what was going to happen and how much it would cost. A very pleasant driver shuttled me home and then picked me up when my car was ready. More
by dee.bee
Employees Worked With
Eric Treibull
March 14, 2018
Excellent Wayne was very efficient in getting my service on time. He was very quick and veryresponsive in a timely manner. He was very accomodating in terms o Wayne was very efficient in getting my service on time. He was very quick and veryresponsive in a timely manner. He was very accomodating in terms of seeing me earlier than my scheduled appt. thanks More
by VIOLET_SOMERA
Employees Worked With
Wayne Schmid
March 14, 2018
Great service keeps me from buying another brand Always reliable and takes care of my vehicles as if it was theirs. I have been tempted to buy a Porsche or a BMW, but hard to make that commitment bec Always reliable and takes care of my vehicles as if it was theirs. I have been tempted to buy a Porsche or a BMW, but hard to make that commitment because the service here is great. More
by Joe K
Employees Worked With
Eric Treibull
March 14, 2018
Better than Downtown The guys downtown didn't fix my leak and gave me back a dirty car - twice, so I went to Rocklin hoping for a better result. Although everyone was v The guys downtown didn't fix my leak and gave me back a dirty car - twice, so I went to Rocklin hoping for a better result. Although everyone was very nice and professional there, I picked up my car, still dirty, and discovered the leak still had not been fixed, so I had to come back for a 4th time. When I picked up my car after several days, it was still dirty and I don't think the leak is fixed. Pretty darn inconvenient. More
by GRAFIXDOC
Employees Worked With
Eric Treibull
