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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 05, 2016
so so service from sales. They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in pri They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in price. They messed up the payout on the trade in. I almost backed out but they got me the extended service for cost. Still thought about backing out but we were so far in. Then the sales man said it was equipped with push button start. The next day when I went to get it installed we found out it did not have it. I was kind of bummed out. It sounds like a nice thing. Also when I got the cat home I found that the lumbar seats did not work, So now I need to take the time to take it in for service. I am waiting to get a call from Alex to make a appointment. I have not heard from him yet. as of Tue 3:45. I will give it a bit of time. Also I never got a business card from Alex so when i got home I had forgot his name. More
by billmilbach
Verified CustomerEmployees Worked With
Bob Hunter, Alex Aldarwish
July 04, 2016
Find the great upgrade!!! I'm happy that I get the car I want and get a great service from Mung Nguyen. This is my second Mercedes Benz and I'm really love it. Mung was helping I'm happy that I get the car I want and get a great service from Mung Nguyen. This is my second Mercedes Benz and I'm really love it. Mung was helping me from my first one and as always his there for us. He provide us with great customer service, passion, work hard for us to get a great deal. Thank you Mung for your help!!! More
by Roymalonda
Employees Worked With
Mung Nguyen
July 04, 2016
Great Customer Service This was our Third Car acquired at this dealership. The staff are always accommodating. Love Tom Emerson! He has a great sense of humor and gets to th This was our Third Car acquired at this dealership. The staff are always accommodating. Love Tom Emerson! He has a great sense of humor and gets to the bottom line quickly, Saves on frustration! We were in and out with our new car in about 2 hours from test drive time to taking possession of it. Love my new 2017 E Class!!! We will definitely be back! More
by Nikkster22
Employees Worked With
Thomas Emerson
July 03, 2016
Wheel alignment Well done. They worked on it until they go it right. Scheduled an appointment that was convenient for me. Thanks for the loaner car. Well done. They worked on it until they go it right. Scheduled an appointment that was convenient for me. Thanks for the loaner car. More
by GLENNTHIEL
Employees Worked With
Brandon Stevens
July 03, 2016
Convenient I was satisfied with the way my concern was solved. I wanted to have a vehicle less costly. Still need to go to the dealer to fix some features. I was satisfied with the way my concern was solved. I wanted to have a vehicle less costly. Still need to go to the dealer to fix some features. More
by Carmen
Employees Worked With
James Reemts
July 02, 2016
Great experience Brandon was great & very knowledgeable. My car needed service and new tires. The Rocklin team helped with all the items needed. Thanks for all you did Brandon was great & very knowledgeable. My car needed service and new tires. The Rocklin team helped with all the items needed. Thanks for all you did! More
by d.h
Employees Worked With
Brandon Stevens
July 01, 2016
Top Quality Expereince Everyone at Mercedes of Rocklin was professional, kind and knowledgeable. This is my first Mercedes purchase and Zach and Bob were both patient, resp Everyone at Mercedes of Rocklin was professional, kind and knowledgeable. This is my first Mercedes purchase and Zach and Bob were both patient, respectful and fair making sure all of my questions were answered. I look forward to working with them for years to come. More
by courtneydawn0311
Employees Worked With
Bob Hunter, Zach Will
July 01, 2016
Happy with my experience. I had a great experience. This is my first Mercedes purchase and I worked with Alex, who was friendly and knowledgeable. Alex helped me get a great I had a great experience. This is my first Mercedes purchase and I worked with Alex, who was friendly and knowledgeable. Alex helped me get a great deal. Everything ran smoothly. Amanda went over various functions and buttons on the car and she was real friendly and knowlegable. More
by art.jimmy
Employees Worked With
Andrea Bryner, Amanda, Alex Aldarwish
June 30, 2016
Responsive, Friendly, Fair and Respectful of my time Tom was outstanding! He was very responsive and the deal was exactly what he said it would be! The entire process was easy and did not take all day. Tom was outstanding! He was very responsive and the deal was exactly what he said it would be! The entire process was easy and did not take all day. I now have a "go to" dealer. More
by bob613
Employees Worked With
Thomas Emerson
June 30, 2016
Brought my brand new GLS450 back to fix several itesm Very responsive and got me in straight away. Kept me informed on the progress. Even though I was disappointed with the design of the rear seat head Very responsive and got me in straight away. Kept me informed on the progress. Even though I was disappointed with the design of the rear seat head restraints in my new car, John was very understanding and offered an alternative. More
by judy.cole
Employees Worked With
John Nishita
