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Mercedes-Benz of Rocklin
Rocklin, CA
3,268 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,268 reviews
January 28, 2016
great experience Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future. Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future. More
by apodacalegalser
Verified CustomerEmployees Worked With
Carolyn Jackson
January 28, 2016
Amazing A+ Service Staff Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bo Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bottom line - he gets the job done. I always am happy with my car's service and it looks like brand new when I leave the service center. The staff there is amazing from the moment I drive my car in to the service bay and up until I check out and pay. I drive 45 minutes to just go here because it far outside of Sacramento. I could go to a closer location, but I choose to frequent this location because of their outstanding service. I always recommend this Mercedes Dealers to friends in the No Cal area. More
by KELLYMATNEY
Employees Worked With
Brandon Stevens
January 28, 2016
Seat tear Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that som Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that some people do care about their customers. Thank you for a positive experience. More
by WNKEHOE
Employees Worked With
Chris Roth , Mike Moreno
January 28, 2016
Almost good!!! Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter m Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter many months ago. Now I am awaiting my refund of over $300...been 2 weeks today. Spoke with Mr. Moreno, said it shouldn't take 2 weeds. Hope it arrives soon!!! More
by JADAVIS0
Employees Worked With
Mike Moreno, Brandon Stevens
January 28, 2016
Everyone was very helpful I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes you feel welcomed. More
by sandyforseth
Employees Worked With
Gregg Ponath
January 28, 2016
Everything is good.overall it's a good dealership. They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back without my car wash. More
by kamransaeed20
Employees Worked With
Carolyn Jackson, Bob Hunter, Mahmoud "Mike" Sulman
January 28, 2016
Pleasantly Surprised. We are new to the area, coming from Silicon Valley, where everything is rush, rush, rush. And good service is the exception, rather than the norm. Oft We are new to the area, coming from Silicon Valley, where everything is rush, rush, rush. And good service is the exception, rather than the norm. Often the times when things are promised would come and go, and often we would be calling to ask if our vehicles were ready for pick up. From the time I contacted Isis in customer service to set the appointment to the time we picked up the car we enjoyed every aspect of the service from Mercedes Benz of Rocklin. The car was ready when promised, the speed in which our car was serviced; the call from Brandon, letting us know the car was ready. Jim gave us some interesting insight on obeying the speed limits here in town, while taking us back and forth in the courtesy shuttle. More
by MISTERJINKS
Employees Worked With
Jim., Brandon Stevens
January 28, 2016
front brake repair Brought my ML in for its annual service. Was informed I needed the front brakes replaced. Great work; I think MB parts pricing and labor are expens Brought my ML in for its annual service. Was informed I needed the front brakes replaced. Great work; I think MB parts pricing and labor are expensive. More
by clarke_henderson
Employees Worked With
Carolyn Jackson
January 28, 2016
Thermostat service Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for $1400 and when the new issue arose I was told it would be around $400 and the bill came in at $700. This is a car with less than 50,000 miles. I've come to accept that dealership service centers charge twice as much as independent service centers. More
by BOB.NIENABER
Employees Worked With
Wayne Schmid
January 28, 2016
Classic Car Maintenance Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. C Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. Carolyn Jackson did a fantastic job in getting my service completed at a price much more reasonable than the Bay Area dealership. On returning home to San Jose, I discovered a coolant leak problem. Carolyn had my SLK picked up and returned to Rocklin, arranged a car for me to get to and from work and doctor appointments and had my car repaired and returned to me all at no charge. Because of Carolyn Jackson and MB of Rocklin professionalism and service, I will return there for any future maintenance and will certainly purchase my next MB from them. More
by EKASPER
Employees Worked With
Carolyn Jackson
