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Mercedes-Benz of Rocklin
Rocklin, CA
3,270 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,270 reviews
January 28, 2016
Thermostat service Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for $1400 and when the new issue arose I was told it would be around $400 and the bill came in at $700. This is a car with less than 50,000 miles. I've come to accept that dealership service centers charge twice as much as independent service centers. More
by BOB.NIENABER
Verified CustomerEmployees Worked With
Wayne Schmid
January 28, 2016
Classic Car Maintenance Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. C Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. Carolyn Jackson did a fantastic job in getting my service completed at a price much more reasonable than the Bay Area dealership. On returning home to San Jose, I discovered a coolant leak problem. Carolyn had my SLK picked up and returned to Rocklin, arranged a car for me to get to and from work and doctor appointments and had my car repaired and returned to me all at no charge. Because of Carolyn Jackson and MB of Rocklin professionalism and service, I will return there for any future maintenance and will certainly purchase my next MB from them. More
by EKASPER
Employees Worked With
Carolyn Jackson
January 28, 2016
Extremely good service. This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about get This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about getting information to you. Friendly shuttle staff too. More
by jeanielmeek
Employees Worked With
Carolyn Jackson
January 28, 2016
Excellent Service The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend. The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend. More
by deancannon
Employees Worked With
Brandon Stevens
January 28, 2016
We were treated with professionalism at the Rocklin Service Dept. The whole experience with loaner car and service on two of our Mercedes cars were great. Mr. Brandon Stevens and the service technicians were Dept. The whole experience with loaner car and service on two of our Mercedes cars were great. Mr. Brandon Stevens and the service technicians were absolutely helpful. More
by RE13402
Employees Worked With
Brandon Stevens
January 28, 2016
What you would expect from Mercedes Benz After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail finished. I dealt with John Nishita and couldn't have been happier! I was greeted by him in the morning and he couldn't have been nicer. He wrote down any and all concerns I had on my car, got me checked in, had a rental waiting for me and got me on my way. It was such a smooth process. I come from a family that has owned a body shop for over 25 years so my expectations were high when it came to the exterior detail of my new car. I know that black cars are never fun; however, I know the way that they can look if you have someone that knows what they are doing. I was thrilled after seeing the final result! Mercedes of Rocklin took every concern I had about my car and perfected it to show room quality. I couldn't be happier and I definitely won't be going to anyone else but John and Mercedes of Rocklin for all my service needs! Thanks! More
by j.kniesel
Employees Worked With
John Nishita
January 28, 2016
Maintenance service A, Mention to the advisor of the warning on dashboard " Top up coolant" ," Check tire pressure",after service is done in 1 1/2 hours,they offered a car w Mention to the advisor of the warning on dashboard " Top up coolant" ," Check tire pressure",after service is done in 1 1/2 hours,they offered a car wash but I have to wait another 15 min. because there was 3 cars ahead of me so I have to decline because I have an appointment in 20 min,driving half way through the appointment the warning showed up again in my dashboard "Top up coolant" so I have to drive back to the dealership and I missed my other appointment. More
by JESSAMANTHADELEON
Employees Worked With
Carolyn
January 28, 2016
Amazing Service I've been a customer at VH Rocklin since 2008 and keep coming back because I've always been treated right and never felt like I'm being sold a service I've been a customer at VH Rocklin since 2008 and keep coming back because I've always been treated right and never felt like I'm being sold a service my car doesn't need. Staff is always friendly and helpful. More
by BLUEYZSF
Employees Worked With
Brandon Stevens
January 28, 2016
Wayne was very nice, knowledgeable and professional. Great job by Wagne. He listen to my story and was able to help me repair an unusual situation. I know Wayne we over the call of duty to help me out. Great job by Wagne. He listen to my story and was able to help me repair an unusual situation. I know Wayne we over the call of duty to help me out. More
by mjham80
Employees Worked With
Wayne Schmid
January 28, 2016
Efficient and Professional As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to wo As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to work with over the past 8 years. More
by janishurter
Employees Worked With
Wayne Schmid
