Mercedes-Benz of Rocklin

New Tire A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was ma A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was made to feel comfortable while I waited. My car was returned quickly and ready to go. They even went out of their way to wash up a spot on the floor where coffee had spilled when the tire went flat and jarred the car. I really appreciated the service members going above and beyond! More

My husband and I went in just to take a look last week. We met with Justin Bellacera who was very pleasant and knowlegable. Although we didn't purchase anything yet, Justin seemed very happy to show us ar We met with Justin Bellacera who was very pleasant and knowlegable. Although we didn't purchase anything yet, Justin seemed very happy to show us around and answer our questions. We received a call from Joseph a few days later, asking how our visit was and suggested we come back at our leisure. We will after the holidays! More

Worst buying experience ever. Sleezy car salesman and Managers. Not at all interested in the customer being satistified. You would think a Merceds Dealership would have elevated service. Stay away, BEWAR Managers. Not at all interested in the customer being satistified. You would think a Merceds Dealership would have elevated service. Stay away, BEWARE!! More

Justin contacted me to buy my c230. Justin informed mb is interested in my vehicle for one of their clients. i told Justin that rocklin is over an hour away from my home so I did not want to waste mb tim is interested in my vehicle for one of their clients. i told Justin that rocklin is over an hour away from my home so I did not want to waste mb time nor my time for driving an hour ther and an hour back if their purchase price is near my asking price. Justin insisted I bring the car in because his manager had to drive the car to make a fair value. We talk back and forth for three days and finally he was willing to give me an estimate over the phone based on features I provided and the understanding the the vehicle had no mechanical or cosmetic issues. He quoted me 9-12 k which was too far from my asking price so I obligely declined seeing him since his high offer was too low. I rather keep the car. He then later insisted that if I came he can talk to his manager and get me near my asking price which is near 15000 with a variance of a couple hundred bucks sine he assumed mb would resale the car on their lot for 18-19k. So I made accommodations to take the car to mb of rocklin. I met justin and he looked at the car for ten minutes and didn't have anyone test drive the car. He came back and and gave me an estimate of 9,xxxx don't remember the exact amount because I was so upset that he mislead me and dragged me out to rocklin hour away from home on my one day off of the week. I asked for his manger and Eric came out. I explain to Eric that if mb cannot offer me the asking price, why insist to bring the customer in? He had no answer but simple apologies which does not solve any of my problems. After half an hour of arguing my disinterest in the service he was then willing to give me an extra 1k to their offer which was still way too low from what I wanted. In the end, his excuse was Justin is still new, young kid who worked for mb for two years and was promoted into sales from being a porter. My impression is if he is the manager, he needs to train his staff or not bring inexperience people to drive across town to just give a low ball answer. His manager didn't even need to test drive the car, so already I was lied to bring the car because the manager needed to see the car. I told Justin before I left carmax offered me higher that his high so if mb can't do anything then lets move one so i dont need to come. But when you give a customer the wrong impression it makes me honestly think twice about rocklins service. I cannot even trust buying a mb from them. I am an owner of 2 e classes and 1 c class and now no longer a proud owner. You figure paying premium prices for a car you get premium service. Makes me think twice of ever buying a mb again. More