Mercedes-Benz of Rocklin

Didn’t fix the problem. Then have to wait weeks for next available appointment. Not good. Then have to wait weeks for next available appointment. Not good. More

Service was quick, easy and friendly as always. They always do a great job with service. They always do a great job with service. More

Concise and consistent, reliable service , no added selling. Never had any surprises on any of my visits selling. Never had any surprises on any of my visits More

Eric Trebil is always available and helpful, in person and via text. My car looks great and runs great. Thanks Eric. and via text. My car looks great and runs great. Thanks Eric. More

It was a very easy and quick process. Dealer was very helpful. I would definitely recommend Dealer was very helpful. I would definitely recommend More

Service is always been full of information correct information about the condition of my car, The contact with Michael Gallagher and cashier said been wonderful and up to this point I won’t be taking information about the condition of my car, The contact with Michael Gallagher and cashier said been wonderful and up to this point I won’t be taking my car nowhere but to your dealership for repairs and service More

I would recommend this dealership very kind and courteous to customers . We Appreciated Zack Very much 😁 to customers . We Appreciated Zack Very much 😁 More

Check-in and check-out processes were easy and relatively quick. Prime area of concern is high cost of maintenance and repair work. quick. Prime area of concern is high cost of maintenance and repair work. More

Did not deliver what was to have been done! Service took a long time to complete Work was not completed Service took a long time to complete Work was not completed More

Greg Burnett is a superstar Sprinter advisor. He was patient and clear with explaining the recalls and the maintenance that my Sprinter Citation RV required, and kept us informed of progress. He was patient and clear with explaining the recalls and the maintenance that my Sprinter Citation RV required, and kept us informed of progress. I had my rig in twice over two weeks. The second time was because the DEF and check engine warnings came on about 30 miles into our return trip homeward. They were caused when the DEF pump was not working correctly. I would have preferred that all the emission work be done at one time. The roundtrip from my home to Rocklin takes 4.5 to 5 hours. The really bad part of this two visit service experience was that both times, my RV was returned to me damaged! After the first service my vehicle was returned with a long scrape from the passenger middle side to the rear and the running light was ripped off. I spent 3 hours rubbing out the scrape and installing a new running light. After the second service my vehicle was returned with impact damage to the right rear just below the window. The pattern of cracks is about 8 square inches. What are the odds that if I return the vehicle to the dealer that new damage will appear? Not good. So I am giving this review 3 stars. Greg deserves 5 stars. The damages and repeat visit deserve one star or less. More