Mercedes-Benz of Rocklin

Great care awesome service wonderful as always . Mercedes Rocklin has always been amazing and I appreciate their service Rocklin has always been amazing and I appreciate their service More

The service is always good and they listen to your needs very good service and the cashier is so nice needs very good service and the cashier is so nice More

Scott always does his best to get me in and out so fast. I’m very pleased with his service I’m very pleased with his service More

Was able to make an appointment almost immediately thru Alex. Met with Eric who was very patient and knowledgeable. Eric also updated us on the progress of the repair. We have been very pleased when we Alex. Met with Eric who was very patient and knowledgeable. Eric also updated us on the progress of the repair. We have been very pleased when we interact with MB of interact More

great staff members .they take care of you .from manager to receptionist.i am dealing with them from 7 years to receptionist.i am dealing with them from 7 years More

This was a problem caused when we purchased the vehicle. The service center was brought in late in the game. The problem with the service center was that my husband had an appointment and drove 1.4 hours The service center was brought in late in the game. The problem with the service center was that my husband had an appointment and drove 1.4 hours to get there and they were not ready for him. Told him it would be “at least a couple of hours”. When my husband questioned why they weren’t ready for him there was no response. Then come To find out that 2 of the tires weren’t even there. This caused some scrambling. Again, no communication with my husband. All of the communication came through the sales department (again was caused with purchase of the car) and it seemed that the service department was playing catch up. One great thing was that the second time we had to get the car in, a driver came a picked it up. I was told the car would be detailed while there. It was not. It was washed on outside and vacuumed. Nice that that was done but it was not detailed. More

Excellent service from the moment you arrive until you pick up the vehicle. My service was for a warranty issue and the service manager listened, understood and organized the repair. Very pleased with th pick up the vehicle. My service was for a warranty issue and the service manager listened, understood and organized the repair. Very pleased with the service and is why I have been a customer for several decade’s. More

The sales rep was helpful, professional and personable. My car was ready when promised. I do wish I would have been informed that a loaner would need to be reserved when I scheduled the appt using the cust My car was ready when promised. I do wish I would have been informed that a loaner would need to be reserved when I scheduled the appt using the customer service phone number. More

MBZ of Rocklin provided excellent and professional service on my vehicle. Their customer service is excellent too. service on my vehicle. Their customer service is excellent too. More

Great sales department matched with a terrific customer service. I always feel treated well at MB of Rocklin. service. I always feel treated well at MB of Rocklin. More