
Mercedes-Benz of Rocklin
Rocklin, CA
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I was in for the nox update on my 2016 Sprinter Van / Motor Home . I was do for a smog check as well. I was told I had to smog it first before they could do the update. I okayed the smog test as my re Motor Home . I was do for a smog check as well. I was told I had to smog it first before they could do the update. I okayed the smog test as my registration was up on November 26 and I had pad my license fees but need a smog check. I told them they could keep my Sprinter Motor Home for 2 or 3 days if they needed to but I had a trip planned for the end of the next week. I was called and told the vehicle was ready to be picked up. When I arrived I was told they had forgot to smog it first but they would give me a free smog test but I would have to drive multiple miles before it would smog. I put 3 tank full of diesel and made 4 trips to the dealership before for it would smog. By that time it was to late to receive my license tags before I left on my trip so I went hopping I wouldn’t get stopped for expired license. It cost me over $300.00 in diesel for that free $80.00 smog check. More
My husband and I both have Sprinter vans. We love working with Greg and his team in the Sprinter Service Center - great crew always doing the best they can for their clients. Thankful for their expertise and with Greg and his team in the Sprinter Service Center - great crew always doing the best they can for their clients. Thankful for their expertise and for keep our wheels rolling as we travel the West Coast! More
Rocklin Mercedes is my go to for sure! Fantastic service with friendly efficient people! I have been a customer for two and a half years and wouldn’t go anywhere else!! with friendly efficient people! I have been a customer for two and a half years and wouldn’t go anywhere else!! More
The lack of communication once the car was ordered was astounding. When you spend $100,000 you’d expect the highest level of service and communication. Didn’t get it. astounding. When you spend $100,000 you’d expect the highest level of service and communication. Didn’t get it. More