Dealer Reviews

Service Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

All Salespeople

Sales Department

Mercedes-Benz of Rocklin

Overview Reviews (2,998)

Mercedes-Benz of Rocklin

Name: Mercedes-Benz of Rocklin
Address: 4747 Granite Dr, Rocklin, CA, 95677, US
Telephone: (916) 741-4236
Rating: 3.7

3.7

2,998 Reviews

4747 Granite Dr, Rocklin, California 95677

Directions Directions

Sales: (916) 741-4236

Service: (916) 741-4231

Parts: (916) 741-4232

Contact Dealership

Mercedes-Benz of Rocklin

Rocklin, CA

Overview

Reviews

3.7

2,998 Reviews

Call Dealership (916) 741-4236

View Awards

4747 Granite Dr

Rocklin, CA

95677

Directions

3.7

2,998 Reviews

Write a review

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Overview Reviews (2,998)

Contact Mercedes-Benz of Rocklin

Sales: (916) 741-4236

Service: (916) 741-4231

Parts: (916) 741-4232

Call (916) 741-4236

Name

Mobile Number or Email

Error in sending request, please try again.

Message (Optional)

Select a Salesperson (Optional)

Contact Dealership

Filter Reviews by Keyword

customer service buying experience car service sales person warranty professional helpful phone call

By Type

Showing 2,998 reviews

November 27, 2021

SERVICE VISIT

2nd go around for the same problem, appears they fixed this time! Overall satisfied with the service but not the amount of time to get a scheduled appointment date. They are scheduled several weeks out. this time! Overall satisfied with the service but not the amount of time to get a scheduled appointment date. They are scheduled several weeks out. More

by ED50

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Scott Parry

Report | Print

Dec 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the input. We appreciate your business and apologize for any inconvenience~

November 25, 2021

SERVICE VISIT

It was very pleasant experience . Michael answered all my questions and kept me updated with the repairs being done. I picked up the car and car ran great Thanks questions and kept me updated with the repairs being done. I picked up the car and car ran great Thanks More

by Frank Naber

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Employees Worked With

Michael Gallagher

Report | Print

Dec 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Michael and our team earned a 5 star review!

November 19, 2021

SERVICE VISIT

My payment info was not updated when I arrived. Took almost an hour before leaving. almost an hour before leaving. More

by KaylaC

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Casey Shears

Report | Print

Dec 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the input. We know your time is valuable and we sincerely apologize for your inconvenience.

November 18, 2021

SERVICE VISIT

Very pleasant to work with. Eric Explained exactly what l needed to repair the vehicle. l needed to repair the vehicle. More

by TMARTIN5555

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid, Eric Treibull

Report | Print

Dec 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you!

November 17, 2021

SALES VISIT - NEW

Great service and friendly staff. I just purchased our second Mercedes due to the quality of the vehicle and the many options the vehicle has to offer. second Mercedes due to the quality of the vehicle and the many options the vehicle has to offer. More

by tnsgreer

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Frank Roepke, Alex Sepulveda , Peter Alexan, Casey Shears

Report | Print

Nov 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 stars! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

November 17, 2021

SERVICE VISIT

The work was not took longer than promised and no transportation was offered when the car was kept over night. The work was also supposed to be under warranty but that became untrue. transportation was offered when the car was kept over night. The work was also supposed to be under warranty but that became untrue. More

by NIEGMANN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Service dpt., Don't know the name

Report | Print

Nov 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the input. It is always our goal to provide the best service possible and we sincerely regret that was not the case. We hope we have the opportunity in the future to provide you with the first class service our customers expect and deserve~

November 17, 2021

SALES VISIT - USED

Outstanding service, my 3rd car from here and I love it, service dept is friendly and fast service dept is friendly and fast More

by Rickd33

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Bob Hunter, Justin Watts, Scott Parry, Ryan Ross

Report | Print

Nov 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know our team earned a 5 star review! We appreciate your loyalty to Mercedes Benz of Rocklin and will be happy to assist you again in the future ~

November 10, 2021

SERVICE VISIT

Service is always friendly and people very professional. The offices and showroom always sparkles. Highly recommend Mercedes Rocklin. Wayne is a real asset to the staff. The offices and showroom always sparkles. Highly recommend Mercedes Rocklin. Wayne is a real asset to the staff. More

by RMASONSMITH

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Wayne Schmid

Report | Print

Nov 13, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to recognize Wayne and our team with a 5 star review!

November 06, 2021

SERVICE VISIT

Completely unprepared to preform the maintenance on my car. Didn’t have parts in stock car. Didn’t have parts in stock More

by rtanovich

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Wayne Schmid

Report | Print

Nov 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We apologize we didn't have the parts available and regret any inconvenience.

November 06, 2021

SERVICE VISIT

It was by far the best service experience. It seems each little details was carefully thought through. Starting from the begging. Good job guys little details was carefully thought through. Starting from the begging. Good job guys More

by LEONARD7

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Eric Treibull

Report | Print

Nov 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review!

Mercedes-Benz of Rocklin

Mercedes-Benz of Rocklin Awards Awards

Showing 2,998 reviews

Map and Directions to Mercedes-Benz of Rocklin