Mercedes-Benz of Rocklin

The manager was the best help micheal did an outstanding job .. thank you so much job .. thank you so much More

Excellent technical service. Way too expensive, Excellent technical service. Way too expensive, compared to my Subaru & Toyota Greg is excellent yes Excellent technical service. Way too expensive, compared to my Subaru & Toyota Greg is excellent yes More

My treatment by the staff I have this establishment I was poor to say the least. Perhaps , it’s because I am a single female that they thought they could take advantage . I was sold a car with aftermarket pa poor to say the least. Perhaps , it’s because I am a single female that they thought they could take advantage . I was sold a car with aftermarket parts that broke shortly, (three weeks) after I purchased the car. I was not told that had aftermarket parts, and that the extra warranty I purchased for the electrical would not cover these aftermarket parts. After some finagling and lots of extra cash I was able to get another car . However after that fiasco the finance department decided to cash my deposit check. Which was supposed to be shredded after paperwork was completed. I am stuck with hundreds in overdraft fees which they have said they would pay I have yet to see a check. And the sales manager is now not returning my calls. In addition, there were a few incidentals which were promised at the time of purchase. Such as the spare key, a small jar of touch up paint and the manual. These have not arrived either. They were very nice when they were selling. After the paperwork was signed I felt abandoned and taken advantage of. There is also some damage above the windshield which looks like it’s environmental. This should not happen on a 2018 vehicle. I was told they were checking into it to see what they could do. That was three weeks ago. Still no one will return my calls. I went to Mercedes for a reason and that is the reputation for excellent service and quality. I am feeling I did not receive any of that and should have purchased a new Honda instead. Feeling extremely disappointing about my purchase More

Very friendly as always, every time I come here they get me in and out as soon as possible plus they always make it as easy as it can be. Come here for every problem I have and will continue to do so. me in and out as soon as possible plus they always make it as easy as it can be. Come here for every problem I have and will continue to do so. More

Salesman told me I would get a second FOB and a owners manual, a month later and after many calls and text to them I get nothing! manual, a month later and after many calls and text to them I get nothing! More

Amazing and very friendly--second time with this salesperson and he was great!! Hope hell be there when we return the next time salesperson and he was great!! Hope hell be there when we return the next time More

The process to lease was easy and low pressure. I enjoyed the salesperson who was very knowledgeable. enjoyed the salesperson who was very knowledgeable. More

The first time I left my vehicle for service it was left clean and returned filthy. Waiting for 20 minutes to get it after paying the cashier was a further irritation. The second time I took it for service clean and returned filthy. Waiting for 20 minutes to get it after paying the cashier was a further irritation. The second time I took it for service it was another long wait after the cashier. As an owner of numerous MB vehicles over the last 20 years, your service process needs improvement, More

Even though short handed, the service department accomplished everything requested, with courtesy and in a timely manner. accomplished everything requested, with courtesy and in a timely manner. More

Wayne was very professional and handled all of our concerns. We hope all of the recall and complaint items are actually fixed this time. concerns. We hope all of the recall and complaint items are actually fixed this time. More