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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

July 29, 2021

I’ve received excellent customer service. He really cares about my needs and helped me through it. And all those years of Mercedes Benz customer he’s the best one! I highly recommend him to anyone I know. More

by su_rn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your loyalty to Mercedes Benz! We appreciate your business and we appreciate the input.

July 29, 2021

By far the best car purchase experience ever! My sales rep Teddy really went above and beyond. If your in the market for a mercedes-benz I would highly recommend Mercedes Benz of Rocklin. More

by mike_costa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Mavritsakis
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction! Thanks for letting us know Teddy provided you with 5 star service~

July 29, 2021

Easiest sales process I’ve ever gone thru. Sales staff was approachable and professional. Service staff is friendly, prompt and efficient. (Easy in/easy out). Will I buy there again? You bet !!! More

by randy53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Ted Mavritsakis, Ryan Ross
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

We hope you're enjoying your Mercedes Benz! We'll be happy to assist you again in the future~

July 29, 2021

This dealer is exceptional from the General Manager, Bob Hunter, to the Asst Service Manager Wayne Schmid. You could not ask for better service & consideration for & to the customer at large. The most excep More

by Derek Gilchrist , phyllis gilchrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy in cashiers office, Wayne Schmid, Bob Hunter, Scott Parry
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

We're fortunate to have a great team at Mercedes Benz of El Dorado Hills! Thank you for your business~

July 28, 2021

Wayne is excellent!! He takes care of the Mercedes service no matter what year the vehicle is. He is also a people person. Very excellent in every way! More

by Bespeseth0710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Wayne! Thank you for a great review~

July 28, 2021

Very friendly staff. Service done on time. Did not cancel my appointment as I was running late driving from another city. Looking fwd to do more business with this dealership. More

by Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gallagher
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you and we look forward to assisting you again in the future!

July 27, 2021

I was very disappointed with my visit to Rocklin MB. The service adviser told me my car had not been maintained and proceeded to include that note on his computer paperwork. My car has been maintained exper More

by jdpollard
Recommend Dealer
No
Employees Worked With
Scott Parry
Aug 03, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your input and apologize for any frustration we caused. We are a family owned business that has been serving our customers for over 60 years. Our customers expect and deserve to be treated with respect and professionalism. We hope we have the opportunity in the future to provide you with the our usual first class service.

July 27, 2021

Scott was great Tech to work with. He is always very helpful and understanding. I will recommend to my friends. Wonderful service and good dept. More

by sahmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Aug 02, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback and thank you for your business!

July 27, 2021

Bad service I purchased 2021 glc 63s AMG brand new and car get broken 3 times in one month and they don’t want fixed More

by pedros.adess
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Shears
Aug 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is always our goal to provide the best service possible. If you have any questions regarding your vehicle, please contact us at 916.567..4300.

July 26, 2021

Michael Lazzara couldn’t have been more of a pleasure to work with. He stayed on top of my requests, checked in occasionally to let me know the status of vehicles and was very professional throughout the wh More

by kwbwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lazzara, Chris Littlefield
Jul 26, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz!

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