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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

July 16, 2021

Great service. Quick. Expensive. Took a long time to get recall work scheduled. Helpful staff. Able to get a longer car. They tried to upsell a oil change at very high cost. We declined. More

by JULIDIVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jul 19, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for your feedback. We hope we have the opportunity to assist you in the future~

July 16, 2021

Wayne is by far the best service advisor hands down. He provided the best customer service I have EVER experienced at a dealership! We cannot thank him enough! More

by s_morris1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jul 19, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Wayne and a great service team! We appreciate your business and will be happy to assist you in the future~

July 15, 2021

Greg is our man. He takes care of everything. 5 Stars for him! He is on time and calls back when promised. Please give him a raise. More

by KAT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 16, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 stars! We're fortunate to have Greg and a great service team~

July 15, 2021

I love going to the Mercedes Benz of rocklin, they are Always very helpful and friendly. Michael did a great job taking care of try service More

by HIBAMICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alexan, Michael Gallagher
Jul 16, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction. Thank you for your business and thank you for the great revewi~

July 15, 2021

Wonderful service‼️ I’m lucky to have Gregg as my service manager🤣 He has been my service manager for years and I have come to depend on his honesty and good counsel in recommending the service needs of my More

by janhf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 16, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to recognize Greg with a great review! We're fortunate to have Greg and a great service team~

July 15, 2021

Its great place very friendly but to put all different tires is a little :( i called to change them and guess what still waiting and driving all different looking tires More

by estrada99_99
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Sepulveda
Jul 16, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We apologize for your inconvenience and frustration~

July 15, 2021

I ordered a replacement key for my vehicle and couldn’t be happier The parts department was efficient, courteous and explained everything It was an easy process More

by HARVEY3823
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts Department
Jul 16, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know you're completely satisfied!

July 14, 2021

No rental car was given, it’s not acceptable that they dont provide rental car . also the engine light turn on after 3 hrs again. More

by Hkordouni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Parry
Jul 14, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your feedback. We apologize we didn't have a loaner available for your service visit. We suspended our shuttle service due to the pandemic, but we do offer Lyft service. If you have unresolved issues please contact us at 916.567-4300 and we will be happy to help.

July 13, 2021

Very professional and friendly services. They were very thorough with the service and info Regarding my van. Fixed all issues and serviced recalls on my new van as well More

by RubenSanch43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 14, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for the great review!

July 13, 2021

We recently had Mercedes serviced at RockliN Mercedes and had excellent service with our service guy Wayne Schmid handling everything and getting our car back on time and completely from the wire details to More

by ROBBSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jul 14, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know our team earned a 5 star review!

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