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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

December 09, 2022

They have early drop for service everybody there is professional and friendly. They seem to finish job before promise date .I love Rocklin Mercedes! More

by GARYD5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Greg Burnett
Dec 12, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

December 08, 2022

Peter A is great and attentive! I appreciated his help finding me a new vehicle! And every one was helpful More

by albrightka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Alexan
Dec 08, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We hope you're enjoying your beautiful new Mercedes Benz!

December 08, 2022

I own a 2010 Mercedes GL350. There was a blue-tec recall. I went to the Rocklin dealership and it took several months to get the proper parts to do the repair. Once the parts More

by REAPRSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Treibull
December 05, 2022

They can improve their customer service significantly. Our experience was far from stellar and I believe a misrepresentation of the Mercedes brand. More

by Joshua Dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Schmid, Scott Parry
Dec 08, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. If you have any unresolved issues please contact us at 916.567.4300 and we will be happy to assist.

December 05, 2022

Your satisfaction and experience are their goal. We’ve been customers here for 14 years and 9 total vehicles. No complaints at all. More

by Pjimosse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your loyalty to Mercedes Benz of Rocklin!

December 04, 2022

Advisor was very patient, took his time and listened to detail . Michael did not disappoint. More

by s_lasher90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Lazara
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback!

December 02, 2022

Sprinter service rep represents the company well with his thorough knowledge and helpfulness. Good job! More

by DOECOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you!

December 02, 2022

The car was not clean when it was returned. The tires were under inflated. The timing was not what was promised. More

by bobmurray927@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nishita
Dec 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention. Please stop by the dealership anytime and we will be happy to properly wash and vacuum your vehicle and correct the tire pressure. We apologize for your inconvenience and are confident your future service visits will be completely satisfactory.

November 29, 2022

I have purchased several cars from Rocklin MBZ and have found them to be wonderful to work with. More

by bbarron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Cornell, Scott Parry, Ryan Ross
Nov 30, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business!

November 24, 2022

I had an awesome relationship with Eric He was always honest and always triage the work that needed to be done. More

by ASHEKIM1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

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