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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

July 01, 2021

Always friendly and attentive service from Scott Parry. Loaner car when getting extended work done is great. More

by LEPCON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Jul 01, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review!

July 01, 2021

Each staff member that I met was friendly and helpful. Our salesman was very knowledgeable and patient with our questions. More

by jewelsd44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Phillips, Chris Littlefield
Jul 01, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction! Thank you for your business. We hope you're enjoying your beautiful, new, Mercedes Benz!

July 01, 2021

My experience with Greg was absolutely amazing! He did My experience with Greg was absolutely amazing! He did everything he could to take care of what was needed. I think he’s a great asset to the co More

by dilleydalleydesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 01, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg! Thank you for your business and thank you for the 5 star review~

July 01, 2021

Have been getting services at this dealer more than 10 years. Very disappointed with the recent service experience. Rude server manager, Wayne Schmid, who treated customers like they needed him than the d More

by DKTPHARMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Schmid
Jul 01, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. As a family owned business that has been serving our customers for over 60 years, it is important to us that our customers are completely satisfied. We are very sorry to hear that has not been the case. Our customers expect and deserve to be treated with respect and professionalism. We hope we have the opportunity in the future to provide you with first class service.

June 30, 2021

Our service advisor, Greg, was friendly and professional. He contacted us a few days ahead of appt to confirm and also to inform us of possible need to leave our vehicle overnight. A loaner car was offered. More

by 77stephm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 30, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg and a great service team! Thank you for your business and thank you for the great review~

June 29, 2021

Greg took care of all our needs and stayed in constant contact with us here at the City of Roseville More

by SWESTPHAL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 29, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg as our Sprinter specialist! Thank you for your business and thank you for the great review~

June 29, 2021

John and Michael are fantastic! Completed the service in a timely manner and the price was great! I would come back over and over to work with these two! More

by mguileri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nishita, Michael Gallagher
Jun 29, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the input!

June 28, 2021

From the sales department to the service department, Mercedes-Benz provides exceptional customer service. The sales department provided a no-pressure experience while always putting customer needs first More

by ecjecrews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Andrew Ridge, Ronnie Phillips, Ryan Ross
Jun 29, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction! Thank you for the great reivew!

June 28, 2021

Wayne at Mercedes-Benz of Rocklin made everything easy for me! Would recommend going here! More

by GILLANISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jun 29, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Wayne earned 5 stars! We appreciate your business and the recommendation~

June 27, 2021

Always the best Mercedes service option in Northern California. I would highly recommend them to friends and family. They need a location in Reno to service that market as well. More

by Bferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moreno, Wayne Schmid
Jun 28, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your business and the recommendation!

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