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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

June 22, 2021

The service went very well. It was completed ahead of schedule. More

by superlinks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
That is all I remember., Wayne Schmid
Jun 23, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your business and we appreciate the great review~

June 21, 2021

Casey Shears was very misleading in his vehicle sales. He lacked ethics and falsely represented product corrections. Having owned many MBs I will buy elsewhere More

by Poldog6
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Aldarwish, Casey Shears, Ryan Ross
Jun 21, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're sorry to hear you're not satisfied with your experience at Mercedes Benz of Rocklin. We sincerely apologize for any inconvenience or frustration and hope we have the opportunity in the future to provide you with the excellent service our customers expect and deserve.

June 21, 2021

Best customer service, on time, clean and.very professional. Love the dealership More

by BOBMCCLEARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Jun 21, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

June 21, 2021

Eric was awesome. Customer service never answers there phone. Called 3 times waiting over 20-30 min holds with no answer More

by stephanie_hill2013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Jun 23, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate hearing what we're getting right and where we need to make improvements. We know your time is valuable and we apologize for your inconvenience.

June 21, 2021

Nice and comfortable atmosphere. Friendly staff is very accommodating. Jessica in customer service is very helpful and professional. More

by martyhorning
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica , Vic Maharaj, Ryan Ross
Jun 23, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback! We hope you're enjoying your beautiful new Mercedes Benz ~

June 21, 2021

I have been a customer for over 10 years have always had a good experience More

by wmoore7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jun 23, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your loyalty to Mercedes Benz of Rocklin!

June 20, 2021

Nice dealership.Car returned on time. Cashier was least friendly but efficient. Wish they offered hand wash per Mercedes instructions. Plastic cover left on steering wheel and factory settings restored :(. More

by karen.strickland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gallagher
Jun 23, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate you bringing this to our attention and we apologize for any inconvenience. We hope we have the opportunity to help you again in the future~

June 20, 2021

Always great service at Mercedes Benz friendly and great Always great service at Mercedes Benz friendly and great communications with me regarding what was going on with my car when I would be able to come More

by sbarak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gallagher
Jun 21, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have a great team at Mercedes Benz of Rocklin! Thank you for your business and thank you for recognizing Michael with a 5 star review~

June 20, 2021

We visit there first time for new vehicle; They have great excellent customer service which made any customer satisfied and happy. it was great experience with new car and wonderful service provided By More

by Charankamal Singh Chana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty, Ryan Ross
Jun 21, 2021 -

Mercedes-Benz of Rocklin responded

Welcome to the Mercedes Benz of Rocklin family! Thank you for the great review~

June 20, 2021

Greg was very helpful and assisted in getting me a loaner car. Everyone is friendly and supportive. There is indoor and outdoor seating. The cashier was friendly at checkout. More

by fsmith100
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 21, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Greg and our team earned a 5 star review!

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