Mercedes-Benz of Rocklin

I made my first appointment for a regular 50,000 mile service about two weeks ahead of time, reserving a loaner vehicle. It was cancelled a couple of days before hand, as it turned no loaner vehicle woul service about two weeks ahead of time, reserving a loaner vehicle. It was cancelled a couple of days before hand, as it turned no loaner vehicle would be available. I rescheduled for the following week, that day they did not have an oil filter for my C 300 in stock, nor two of the washers need to install my new spark plugs. As a result my standard service was not finished until the next day; hence more time away from work and a 45 minute trip each way. I shared this with the service manager, and this combined experience with my services adviser when a text was sent inquiring into my experience with service...never heard back from either. That pretty much sums up my recent experience....the attitude seems to be "whatever, gee were sorry." This has never been my experience previously, so I was quite surprised, and disappointed. One would think going to the dealer they would have the basic parts for a standard service in stock. More

The entire staff was polite and quickly took care of my car. I had a very pleasant experience at Mercedes in Rocklin. I would highly recommend this location for service. car. I had a very pleasant experience at Mercedes in Rocklin. I would highly recommend this location for service. More

I don’t enjoy driving my car as I have the feeling that it can break down at any time as it has done twice already. Very dissatisfied experience with you guys and fill I feel ripped off by Mercedes. it can break down at any time as it has done twice already. Very dissatisfied experience with you guys and fill I feel ripped off by Mercedes. More

You always been good to me and quick to answer questions and kept me alwasy imformed about my car and you did a good job and kept me alwasy imformed about my car and you did a good job More

Wayne always makes me and especially my wife very comfortable. His Communication excellent always responds fast. Very thorough on explaining our services. FIVE STARS Wayne We ended up purchasing comfortable. His Communication excellent always responds fast. Very thorough on explaining our services. FIVE STARS Wayne We ended up purchasing our 4th car there in the past 8 years SHOUT OUT TO TEDDY, MICHAEL, and ANDREW WHO WE PURCHASED our 4th Mbz ALSO TO ALEX, although we know he’s at the Sacramento Store, He was Our sales rep on our first 3 purchases along with Teddy. ALEX and TEDDY are the main Reasons we are customers for LIFE THANK YOU ALEX, TEDDY, MICHAEL, ANDREW and WAYNE John and Heather Hernandez More

I had to wait several hours to get my transmission oil changed. I got there 1 hour early then my appointment. My bill was $700! You did reduce the bill to $600 after I complained waiting so long. changed. I got there 1 hour early then my appointment. My bill was $700! You did reduce the bill to $600 after I complained waiting so long. More

The service work was completed per the work order. The check engine light was not disabled Three work colleagues that drive Lexus’s and Infinities comment that is why do not own Euoropean cars. I left two check engine light was not disabled Three work colleagues that drive Lexus’s and Infinities comment that is why do not own Euoropean cars. I left two messages. I was never called back. More

The smoothest car purchase I have experienced. Mark was professional, experienced, and friendly. Ryan in finance made the process of financing totally painless. Truly a pleasure dealing with them. professional, experienced, and friendly. Ryan in finance made the process of financing totally painless. Truly a pleasure dealing with them. More

Everything went as smoothly as possible.Great Everything went as smoothly as possible. Great service Greg B did a very good job of keeping us informed and everything was right on time Thank you Everything went as smoothly as possible. Great service Greg B did a very good job of keeping us informed and everything was right on time Thank you More

Michael was so helpful keeping me cool--in more ways than one--while my a/c was repaired. The young lady who i paid was also very nice. one--while my a/c was repaired. The young lady who i paid was also very nice. More