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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

June 06, 2021

A+ service all around! Great experience.Chris, Tony and A+ service all around! Great experience. Chris, Tony and Peter were all top notch and went over and beyond any service I have had at any other deale More

by Kathy K.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Alexan, Tony Alexan, Chris Littlefield
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for recognizing our team with a 5 star review!

June 06, 2021

They were able to service our RV for a DEF system recall and they did an excellent job. They pointed out we needed a new cabin filter and we had a broken wiper clip. They were very professional and kept us More

by jdkiwi2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your feedback! We appreciate your business and will be happy to help you again in the future~

June 06, 2021

Tony, the person helping us was amazing. He was very friendly and made us feel like we were special. I give him an 11 on a scale of 1-10. More

by melyndaqcasl87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alexan
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review recognizing Tony! Enjoy your beautiful new Mercedes Benz!

Jun 09, 2021 -

melyndaqcasl87 responded

I love my car. It has everything I want from a car. I’m really enjoying driving it. I had a 2019 GLA 250 before this car and I wasn’t happy with it. This car is just awesome!

June 06, 2021

My Service representative was Greg Burnett, he helped me during my Sprinter Van recall Service. He was professional and even secured a courtesy vehicle for me. More

by JAMIER6928
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg as our Sprinter specialist! Thank you for the input.

June 05, 2021

I have had nothing but problems since it was serviced for 80k miles. Exhaust gasket leak. injector leak. Vehicle lurching when cold. Air meter not working properly….more More

by jharris28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Schmid
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

It is always our goal to provide the best service possible and we're sorry to hear that has not been the case. We apologize for your inconvenience and frustration.

June 02, 2021

I love rocklin because of my advisor Eric and Craig. Eric is knowledgeable and honest and Craig makes you feel like he is there just for you and only you. Eric follows thru abc great to work with. More

by docs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig is the Best! , Eric Treibull
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction and we appreciate the 5 star review!

June 02, 2021

Scott Parry is the absolute best. I had an issue with my windows rolling down and he had it fixed at no charge to me during my annual service. It was a simple programming issue thankfully. I felt taken ca More

by Kimberly Shannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Scott and a great service team! Thank you for the 5 star review~

June 01, 2021

Always professional! From my service provider, Eric Triebull to my sales person Casey and financial person Chris! I have a great team ! Love my Mercedes experience ♥️ More

by k_angel777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris from financial, Eric Treibull, Casey Shears
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your business and we appreciate the great review!

June 01, 2021

My car is a 1999 SL 500; one reason it still delivers great service is due to the expert care provided by Mercedes Benz of Rocklin. More

by Mrs. “Billie H.Clinton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review!

May 30, 2021

I have only had warranty work done at Rockln Mercedes and they have done it with a smile unlike the Medford OR. Dealership. Although the Medford dealer is more convenient I will choose Rocklin every time More

by wlytle9858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your loyalty to Mercedes Benz of Rocklin! We appreciate the great review~

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