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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

May 29, 2021

Great customer service but car still not fixed. Will be coming back in a few weeks. This will be the third time in thirty days. More

by trisha.addison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We apologize for any inconvenience, and will do our best to resolve your concerns.

May 29, 2021

Busy dealership but they take care of you. Greg’s the best Service Ryder they have! He always takes really good care of me. I highly recommend him More

by erictyler2345@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg and a great service team! Thank you for your business~

May 29, 2021

Both Mark Cornell and Wayne Schmid are excellent representatives of MB. Wayne made our first service visit at MB of Rocklin a very pleasant and satisfying one. Mark was absolutely fantastic to wor More

by del.di
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Mark Cornell, Ryan Ross
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Welcome to the Mercedes Benz of Rocklin family! We appreciate your business and we look forward to helping you again in the future. Enjoy your beautiful, new, Mercedes Benz~

May 28, 2021

Being there 2 or 3 times. Taken care well. Provided shuttle service from dealership. Easy to get an appointment. Neat and organized area to wait. More

by SHENJINTHOMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gallagher
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 stars!

May 28, 2021

Everything exceeded my expectations and the service was friendly and efficient. Thanks to the team for getting me in with a loaner and getting my car back like new. More

by markbirtha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Moreno, Michael Gallagher
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know our team earned a 5 star review~

May 28, 2021

Scott was great A+++went over and beyond…The Scott was great A+++went over and beyond… The receptionist however another story. Breaks were grinding and her urgency to get me in was not good. H More

by michelebn6060
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Jun 09, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate your business and we will be happy to help you again in the future~

May 27, 2021

Best car experience we have ever had with a dealership. Took the car in for the ceramic coat. Did a fantastic job. Got an appointment that fit our schedule perfectly. More

by Gracie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Venegas
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you! We appreciate you taking the time to let us know our team earned a 5 star review~

May 27, 2021

I was in my third Mercedes, two that I purchased from you all. After working with your dealership I won’t buy another until we move and I find another ownership group. The way you all deal with people is t More

by gsantry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Gallagher
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

It is always our goal to provide our customers with the best service possible and we're sorry to hear that was not the case. We hope we have the opportunity in the future to provide you with the first class service our customers expect and deserve.

May 27, 2021

I work with Teddy and Mike and they are both wonderful. They go the extra mile and are knowledgeable. When problems occur they work hard towards resolution. More

by margaret.young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jackson, Ted Mavritsakis, Michael Dougherty
Jun 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback! We appreciate your business and will be happy to help you again in the future~

May 26, 2021

Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. Fantastic. Amazing. More

by niamonica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
May 27, 2021 -

Mercedes-Benz of Rocklin responded

Thank you!

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