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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Reviews
3.7
2,998 Reviews
Call Dealership (916) 741-4236
View Awards

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

November 24, 2022

I have a Winnebago motor home on top of a Mercedes Sprinter. Not all Mercedes dealerships handle the Sprinters, but the Rocklin dealership does under the guidance of Greg Burnett. He is extremely know More

by Fritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Greg earned a 5 star review! We appreciate your loyalty to Mercedes Benz of Rocklin~

November 24, 2022

Quick in and out with good service. Easy transaction and friendly staff. Thanks for your help. More

by claire_pryde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Alexan, Michael Jackson
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Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you fr letting us know our team earned a 5 star review! Enjoy your beautiful new Mercedes Benz~

November 24, 2022

Broke a part said that they ordered it they won’t say anything.over two weeks. More

by jm1945
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Schmid
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Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your input. Please contact our team at 916.567.4300 and we will be happy to assist.

November 23, 2022

Very good communication from Scott on the status of our annual service. Loaner car is very much appreciated. More

by jimdaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parry
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Nov 26, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the great review! We're lucky to have Scott and a great service team~

November 21, 2022

Horrible customer service, Misleading, Fraudulent advertisement, No communication with in the sales floor and manipulative!! More

by Just Me
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Watts, Chris Littlefield
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Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is always our goal to provide the best service possible and we're sorry to hear that was not the case. Please contact our sales manager, Tony, and he will be happy to discuss your experience.

November 21, 2022

Nice place with excellent customer service. The staffs are very professional, no pressure from the sales department. More

by omolola_a@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kersey, Ryan Ross
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Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input!

November 20, 2022

Overall pleased with my purchase and transaction. I wish it could have been done quicker and not so much back and forth negotiations More

by 9mocha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Alexan, Fadi Sawah
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate your business~

November 18, 2022

Fadi, the sales guy was great. He was very professional and kept us updated at every step of our EQB purchase. More

by segunolusola1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fadi Sawah
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. Enjoy your beautiful new Mercedes Benz!

November 18, 2022

Great communication and updates through the whole process. I had a loaner for a week. John was extremely helpful. More

by laiyejj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nishita
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate the 5 star review!

November 18, 2022

They did a great job at a very fair price. The service department treated me like a VIP. More

by jpowell3747
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Rocklin responded

We think of our customers as part of the Mercedes Benz of Rocklin family. Thank you for your business!

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