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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.4
3,445 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,445 reviews

March 14, 2026

The service department is good and the waiting area is comfortable. Sean my service advisor was friendly and helpful More

by JMBIANCHI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Mar 14, 2026 -

Mercedes-Benz of Rocklin responded

We’re delighted our service department met your expectations and that you found the waiting area comfortable. We’re glad our advisor was able to help with your Mercedes-Benz. We look forward to assisting you again.

March 14, 2026

Communication was good. Environment was friendly and clean. Service was prompt. Nice location to wander around while waiting for vehicle. More

by RMBROWNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne
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Mar 14, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for highlighting our communication, welcoming atmosphere, and efficient service on your Mercedes-Benz. We’re glad you enjoyed exploring the surroundings while you waited. We look forward to assisting you again.

March 14, 2026

The service center is very good. It is run professionally, on time, knowledgeable, friendly. The facility itself is very impressive looking, with plenty of amenities. My only comp More

by GARY.DOLORES.123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Mar 17, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Rocklin.

March 14, 2026

I was very grateful that I was able to have the car serviced inspite of a scheduling mistake that I made. Greg fit me in to that day and the communication afterward was clear and helpful. The video More

by CCUISINOT2017
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Mar 14, 2026 -

Mercedes-Benz of Rocklin responded

It’s wonderful to hear we could fit your Mercedes-Benz GLC 350e into the schedule and that our follow-up communication and video overview kept you informed. Thank you for sharing your kind feedback and trusting us with your service needs.

March 13, 2026

Great dealership. Clean and nice. Beautiful cars. Will highly recommend Art Rose. He was knowledgeable and efficient and recommended only what I needed. He c More

by BUNNIEOFCA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Art Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad is also a five star
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Mar 13, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for sharing your experience. We’re delighted Art provided knowledgeable and efficient service and helped you find the perfect new Mercedes-Benz EQS 400. It’s wonderful to know you’d recommend us to your family and friends.

March 13, 2026

They lied about getting a loaner car for bringing my car in and also about how long it would take to repair They said 2 hours they had it about 4 and ahalf hours which is why I wanted a loaner and not sit i More

by DTK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne
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Mar 20, 2026 -

Mercedes-Benz of Rocklin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Mar 20, 2026 -

Mercedes-Benz of Rocklin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 13, 2026

Clean Hospitable Honest service agents Careful with your vehicle Great selection of coffee and donuts More

by PNKSCHORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory
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Mar 13, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for the five-star rating. We’re glad you noticed our clean and hospitable service area and that our team handled your C-Class with honesty and care. It’s great to know you enjoyed the coffee and donuts while we worked on your vehicle.

March 12, 2026

Very pushing on adding extra services, just wanted simple oil change. Kept my car for 6 hours. This is second time car has been there all day for a simple service. More

by Lupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Mui
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Mar 16, 2026 -

Mercedes-Benz of Rocklin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Mar 16, 2026 -

Mercedes-Benz of Rocklin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 11, 2026

Great experience. Greg was amazing and very helpful throughout the process. Everyone was great. We will continue to have work done with you on our motor home. Can’t sa More

by sherri.hardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg service
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Mar 11, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for sharing your positive experience. We’re thrilled our team made the process smooth and helpful, and we look forward to caring for your motor home on future visits.

March 09, 2026

Service dept is great . Communication between sales and customers is bad !! Took almost 2 months to get a charge point card . Never returned my calls More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rather not say
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Mar 10, 2026 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kathy, feel free to contact us at your convenience.

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