Mercedes-Benz of Rocklin

Service was great much improved then previous time was able to secure a loaner vehicle. able to secure a loaner vehicle. More

I have had a long, excellent relationship with the Service Dept and specially Wayne Schmidt. He is very professional and highly trusted. Service Dept and specially Wayne Schmidt. He is very professional and highly trusted. More

Always great service from the Mercedes team. . sometimes takes a few days to accomplish but they get it done . sometimes takes a few days to accomplish but they get it done More

Organized, efficient and lovely. I love the complimentary wash and vacuum. I love the service for pick up and return. Something in your stomach is better than nothing. Thank you for I love the complimentary wash and vacuum. I love the service for pick up and return. Something in your stomach is better than nothing. Thank you for the complimentary pastry. More

Professional, responsive and easy to schedule an appointment. Multiple appointment reminders, however can be intrusive. appointment. Multiple appointment reminders, however can be intrusive. More

So very impressed not only with the friendly customer service.. but the inspection videos with breakdown for what was done and what needs to be done is impressive and impeccable!!! It really gives you a service.. but the inspection videos with breakdown for what was done and what needs to be done is impressive and impeccable!!! It really gives you a sense of honesty. Also very convenient. The same report provides quotes for any repairs recommend. You choose to accept the quote right there on the app for the work to be completed Also, in the same app is the convenience of a button to text or call with any concerns or questions. Absolutely impressed with the way they provide information so conveniently in flawlessly, all at your fingertips in one report! !!! Definitely worth every penny! Kudos to an AWESOME CUSTOMER SERVICE TEAM AND SYSTEM that is so easy to understand and access! Sean Williams was very friendly, efficient, knowledgeable, responsive, and professional!!! More

Service was great! We loved working with Fadi. No pressure and they were very accommodating. We loved working with Fadi. No pressure and they were very accommodating. More

Easy access from the freeway, M-B Rocklin Service is staffed with very good people. The customer area is clean and well-appointed to make the wait as pleasant as possible. staffed with very good people. The customer area is clean and well-appointed to make the wait as pleasant as possible. More

Great, Greg is super nice and helps me out all the time. Will come back to this dealer Will come back to this dealer More

I’m new to the area, and this was my first time working with Mercedes-Benz of Rockland. When I noticed a recall for the Takata airbag on my registration renewal, I scheduled an appointment and was introduc with Mercedes-Benz of Rockland. When I noticed a recall for the Takata airbag on my registration renewal, I scheduled an appointment and was introduced to Wayne. From the moment I brought my car in, Wayne was incredibly professional, communicated clearly, and kept me informed about every detail. He handled everything with exceptional professionalism. I’ve worked with other service advisors before, but he is by far the best. Even when there was a minor issue due to a misdiagnosis, he addressed it immediately, kept me updated, and made sure I was taken care of. I would absolutely like to see him recognized for his outstanding performance. More