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Mercedes-Benz of Rocklin

Rocklin, CA

3.6
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

February 18, 2021

Everyone I met was genuinely interested in my interests and satisfaction. The salespeople and service department both left me feeling that I can depend on them to provide excellent service. More

by Lou Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garbe
Feb 22, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction. Thanks for letting us know Jason and our team earned a 5 star review~

February 17, 2021

Professional efficient and timely. Wayne is always easy to work with and listens. His knowledge is always wise with recommendations for excellent solutions. This gives me confidence working with him! More

by dpkaufman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

We're fortunate to have a great service team! Thank you for choosing Mercedes Benz of Rocklin and thank you for the 5 star review~

February 17, 2021

Ron our car salesperson was friendly and informative. We would have preferred a bit less pressure to buy, but all in all it was a positive experience More

by penelopendrsn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Phillips
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you fore the feedback. We appreciate your business. Please let us know if anything comes up we can help you with~

February 17, 2021

Staff at this dealership is always helpful, kind and they have a way of making you feel so special. They get a five star rating in my book! More

by JUSTFURACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

February 17, 2021

I had excellent service from Mr Michael Jackson ( for the second time ); couldn’t have been more helpful or understanding of what I have been looking for again ( he was a huge help in my vehicle before my ne More

by dmartinez856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hunter, Michael Jackson
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're lucky to have Michael and a great sales team. We appreciate your business and hope you're enjoying your beautiful, new Mercedes Benz!

February 17, 2021

This is not the level of service that I was expecting from MB as an organization. I was disappointed to say the least and will not plan on buying another vehicle from this location again. More

by emen12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Shears, Ryan Ross
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're sorry to hear your visit to our dealership was not up to our usual high standard. We would be interested in getting more information regarding your experience. If you would like to contact our general sales manager, Justin, he would be happy to speak with you and can be reached at 916.567.4300.

Feb 22, 2021 -

emen12 responded

I would love an opportunity to speak with Justin. I tried calling the number twice today (I selected the sales department both times) and both times I was forwarded to a voicemail-box. Please advise on a number that I can call that will be answered and I will gladly take more time out of my day to reach out to MB to discuss my experiences this far.

February 17, 2021

Excellent service, friendly explain understanding all full details, shuttle fast pick up and drop off to work and pick up at work after finish the job done, thank you Greg Bernet you’re the best. More

by CHINAVILLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg and an awesome service team. Thank you for the great review!

February 17, 2021

I have one of those older models that I just can't seem to part with. They keep my classic purring like a kitten. "Two Circle Snaps!!!" More

by Wm. Spencer
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to recognize Mike and our team with a 5 star review!

February 12, 2021

Art Rose listened and helped us negotiate our purchase. Thank you for the timely delivery of the vehicle! Look forward to seeing you at the end of the year. More

by rmdeol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Rose
Feb 15, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the review! Enjoy your beautiful, new, Mercedes Benz~

February 11, 2021

Enjoyed working with Casey Shears. Casey created a painless buying experience and addressed any issues I had concerning the car, However, worse customer service experience with Wayne Schmid in the More

by robert0512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in Finance?, Wayne Schmid, Casey Shears, Chris Littlefield
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're happy to know Casey was able to help you, and we appreciate the 5 stars. If you would like to speak with our service manager, Mike, regarding your concerns with our service department, he can be reached at 916. 567.4300.

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