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Mercedes-Benz of Rocklin

Rocklin, CA

3.6
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

February 02, 2021

I knew I had some work to do I all ways get what I want I told vic we will be all day to get what I want More

by calvindoolittle15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Maharaj, Dustin Brooks
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for the 5 star review!

February 02, 2021

The service department at Rocklin Mercedes Benz is exceptional. Scott Parry is wonderful to work with; he is knowledgeable, professional and a great individual. I trust Scott's guidance, and the who More

by LYNN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Scott! Thanks for your business and thanks for the great review~

February 02, 2021

Rocklin Mercedes-Benz always takes excellent care of my car and shows respect to it and to me from the minute we come in for service. More

by PickyBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate the 5 star reveiw!

February 02, 2021

Always a pleasure dealing with Mercedes-Benz of Rocklin. No hassle, No pressure. I would come back again. I recommend working with Ted from Sales. More

by daneabrigana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Mavritsakis
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thanks for the recommendation! We appreciate your business and the great review~

February 02, 2021

It was easy to schedule. My car was ready when promised. The car was due for a routine service and there were no surprises. Very happy. More

by Kpfresno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thanks for the great review!

February 02, 2021

Great experience as always at MB of Rocklin. I come down from Chico because of the far superior service I receive. Michael Dougherty was my service writer, he was very helpful and knowledgeable! More

by amhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your loyalty to Mercedes Benz of Rocklin! Thanks for the great review~

February 02, 2021

Service is always great. Staff is always professional and pleasant to work with. I will most likely always have a Mercedes. Love my vehicle and the service. More

by jeriesemion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your business and we appreciate the 5 star review!

February 02, 2021

Eric is the best. Even goes above and beyond after job completed. Service great and nice to drive home my nice clean Mercedes exactly when promised with no surprises. More

by SKMOREA711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the great review!

February 02, 2021

Very unsatisfactory customer service. Was lied to about how severe the maintenance on my car was. Was quoted for scheduled maintenance and was up charged .l More

by coreywillis70
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Treibull
Feb 03, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is always our goal that our customers are completely satisfied and we apologize for any inconvenience or frustration. If you would like to speak with our service manager, Mike, he can be reached at 916.567.4300, and would be happy to discuss your concerns.

February 02, 2021

From pulling car into Service Center to pick up you are treated like a VIP. Mercedes Benz-Rocklin has spoiled me to the extent that I dread taking one of our other cars to the appropriate service departme More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty, Scott Parry
Feb 11, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We think of our customers as part of the Mercedes Benz of Rocklin family. If you have any unresolved issues, please contact our service department at 916.567.4300.

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