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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
February 02, 2021
Service was good, i came to pick up my car and cashier was not properly wearing mask. Service results were not discussed with me but what i read on paper work looked reasonable. was not properly wearing mask. Service results were not discussed with me but what i read on paper work looked reasonable. More
by dougmosk
Verified CustomerEmployees Worked With
Eric Treibull
February 02, 2021
Great communication from service dept. It took a day longer to repair a module in steering wheel under warranty due to parts not being in stock and order being slow. But overall great service. longer to repair a module in steering wheel under warranty due to parts not being in stock and order being slow. But overall great service. More
by SNMBOYD
Employees Worked With
Michael Dougherty
February 02, 2021
The customer service and professionalism of my service advisor Michael is the consummate professional. Always returns phone calls and keeps you informed on the progress of your vehicle advisor Michael is the consummate professional. Always returns phone calls and keeps you informed on the progress of your vehicle More
by Trofast1978
Employees Worked With
Michael Dougherty
February 02, 2021
Intermittent Radiator leak replaced no issues. Also they replaced Shift Rod bushings something I didn't know needed servicing grateful for the find Thanks RocklinMB. replaced Shift Rod bushings something I didn't know needed servicing grateful for the find Thanks RocklinMB. More
by PATRICKCUNNINGHAM
Employees Worked With
Wayne Schmid
February 02, 2021
A/Sales Mgr Tony Alexan was everything I had hoped for. Tony got me off top dead center and we did the deal. At least one other wanted my G63 badly but Tony helped me prevail. Finance helped me with updat Tony got me off top dead center and we did the deal. At least one other wanted my G63 badly but Tony helped me prevail. Finance helped me with updates and the system worked very well. Tony, and then John, helped me understand the intricacies of the amazing systems for which I am grateful. Service helped with the tinted glass work. NOTES: 1. Promote Tony to GM 2. I purchased snow tires. The OEM tyres are extremely dangerous on the ice. 3. I have two cracks in the windshield from driving on I-80 in the Auburn area. (Not up on the hill). This must be a known problem with the steep windshield angle. I will add a film to the outside of the new glass as I did the hood & the $6200 headlights. Thanks to your “Team” for an awesome experience. Tom Dwelle Flyers Energy LLC More
by Tom Dwelle
Employees Worked With
Mike Moreno, Wayne Schmid, Greg Burnett, John Nishita, Eric Treibull, Tony Alexan, Andrew Ridge, Michael Dougherty, Mark Sliwa, Scott Parry
February 02, 2021
Ted. It was a pleasure working with you. As you know I have bought several cars from you over the years. All good. A job well done . Thanks again for making it possible. Irwin have bought several cars from you over the years. All good. A job well done . Thanks again for making it possible. Irwin More
by steinchem
Employees Worked With
Wayne Schmid, Ted Mavritsakis
February 02, 2021
Wayne Schmid is one of the finest maintenance supervisors I’ve ever worked with and deserves every accolade. His professionalism and knowledge is beyond reproach! I’ve ever worked with and deserves every accolade. His professionalism and knowledge is beyond reproach! More
by bell5
Employees Worked With
Wayne Schmid
February 02, 2021
Wayne, my service man is always great. I spoke to Mark briefly before my Uber driver was there. I have spoke to him on prior visits, but not ready to replace my slk since you are no longer making them. briefly before my Uber driver was there. I have spoke to him on prior visits, but not ready to replace my slk since you are no longer making them. I would definitely contact him if I were ready. More
by JANMARYK
Employees Worked With
Lisa Brown, Wayne Schmid, Mark Cornell
January 30, 2021
I’m taking my sprinter in for this third time next week to fix the same issue (under warranty) - Inop fuel gauge gauge. Shouldn’t happen on a new van. to fix the same issue (under warranty) - Inop fuel gauge gauge. Shouldn’t happen on a new van. More
by TKLYONS4
Employees Worked With
Greg Burnett
January 29, 2021
One of the reason I love to drive my Mercedes Benz is because I feel secure that if I need to go to Service Department, Michael D. take care of it! Ii drive to Rocklin, CA instead to go to El Dorado Hil because I feel secure that if I need to go to Service Department, Michael D. take care of it! Ii drive to Rocklin, CA instead to go to El Dorado Hills which is only 10 minutes away from my home. Michael always feels me welcome and happy to solve any problems I have with the car. So friendly and professional!. He is the Best! I always like to schedule my car service on his works days. Definitely a Golden and Platinum award for him. Even my 18 years old daughter after a service that she came with me told me: wow mom, Mr. Michael is a great customer service ! I will buy my car from him. We need more Michael D. attitude, personality and friendliness in the world! , More
by WYDFOLSOM
Employees Worked With
Michael Dougherty
