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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
January 04, 2021
Great salesmen - all of them knew their Mercedes products (really well) but, follow-thru was not-so-great. Fortunately Justin stepped in to help ensure our special order was correct. So far, not great follow (really well) but, follow-thru was not-so-great. Fortunately Justin stepped in to help ensure our special order was correct. So far, not great follow-thru from part department, either, on providing updates on special order items (e.g. floor mats). More
by djknbrown
Verified CustomerEmployees Worked With
Zach Will, Vic Maharaj, Justin Watts
January 04, 2021
We bought a SUV in October, 2020. A tow hook was missing from front bumper. We didn't notice, since the purchase was made at night time. Salesperson and service person blaming one another for not ordering from front bumper. We didn't notice, since the purchase was made at night time. Salesperson and service person blaming one another for not ordering the correct part. We had to make several calls and visits to get the detachable part fixed. Its January 2021, found out today that the correct part has arrived. Hopefully it works this time. I read all the good comments, Next time anticipating a courteous service. More
by fariazbeg
Employees Worked With
Eric Treibull
January 03, 2021
Amazing customer service, loved the courtesy and efficiency of the financial advisor. Overall happy with the car I ended up buying. Great and on point customer service. efficiency of the financial advisor. Overall happy with the car I ended up buying. Great and on point customer service. More
by armineamy1979
Employees Worked With
Financial advisor , Michael Dougherty
January 02, 2021
I had to return to the dealership due to the technician not properly adjusting my parking brake, but I felt as though I had inconvenienced the service advisor. I waited patiently for 2 hours before I asked not properly adjusting my parking brake, but I felt as though I had inconvenienced the service advisor. I waited patiently for 2 hours before I asked the cashier for the status of my vehicle. When she asked Mr.Schmidt I overheard him rudely tell her that I needed to wait. It was not my fault that I had to bring my vehicle back and I was the one that was inconvenienced. Extremely unprofessional! More
by Margie
Employees Worked With
Wayne Schmid
January 02, 2021
As long as Wayne Schmid is in the service department we will continue to drive Mercedes because there is no better customer service. Thank you Wayne. will continue to drive Mercedes because there is no better customer service. Thank you Wayne. More
by hmc1153
Employees Worked With
Wayne Schmid
January 02, 2021
Amazing customer service. Friendly , professional staff that go out of their way to take care of customers. I have referred many friends and colleagues to this dealership. Life time customer that go out of their way to take care of customers. I have referred many friends and colleagues to this dealership. Life time customer More
by ssefidpour
Employees Worked With
Peter Alexan, Michael Dougherty
January 02, 2021
My sales man was very knowledgeable about s class. Made it easy decision. I am happy with my Mercedes. Trading in was fair and paper work was easy.99 it easy decision. I am happy with my Mercedes. Trading in was fair and paper work was easy.99 More
by arnoldgarcia48
Employees Worked With
Casey Shears
January 02, 2021
Michael was a great customer service rep. Unfortunately, my car took longer than expected and I had to find rides for the time I was without my vehicle. Also, my car was washed but when t Unfortunately, my car took longer than expected and I had to find rides for the time I was without my vehicle. Also, my car was washed but when they brought it to me there was a big bird POOP on it! Haha...pretty funny, but Michael gave me a mask and tumbler for the goof up. Next time, I will ask for a rental car just in case time frames change! Thank you. More
by CALLIE.ABBEY
Employees Worked With
Michael Dougherty
January 02, 2021
This dealership in Rocklin in the best ever! The professionalism is tip top. I’ve taken my Mercedes to this dealership on several occasions planned and emergency basis. They care about you, personal professionalism is tip top. I’ve taken my Mercedes to this dealership on several occasions planned and emergency basis. They care about you, personally... everyone I have encountered at this dealership has a festive attitude are happy to help you with whatever it takes! More
by REED.LORI.8906
Employees Worked With
All employees , Scott Parry
January 01, 2021
Service was fine however upon getting home we found a foot long scratch in the rear corner of our new Sprinter RV. I communicated the damage to the Service Manager and all I received was a "sorry". I'd foot long scratch in the rear corner of our new Sprinter RV. I communicated the damage to the Service Manager and all I received was a "sorry". I'd expect at least ownership of the cause and some future credit. This dealership needs to instruct their people to drive more carefully on their property. I'll likely consider taking my new 2020 Sprinter to another dealer who cares more about how they treat their customers. More
by GEHASKELL
Employees Worked With
Greg Burnett
