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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
December 19, 2020
Had my car a long time...included 2 extra days than quoted...I messaged in to ask status. After service, rep not returning calls for 4 days even after I left message w service desk to get someone to ca quoted...I messaged in to ask status. After service, rep not returning calls for 4 days even after I left message w service desk to get someone to call me, I had an issue about how car was working and unsure about driving it. Total bill amount more than quoted, Rep reduced it. Then found they replaced my windshield wiper when it did not need it...another rep tried to do this to me before, Rep reduced it off bill. I asked for and Rep did deliver my car to me at no charge since it was there so long. Mike a super nice guy, but there were these issues. It was right before Thanksgiving, but if a rep is off, does someone not cover for them?? More
by kimbee
Employees Worked With
Michael Dougherty
December 18, 2020
I have trusted the service of my vehicle with Mercedes Benz of Rocklin for years. My service advisor Greg has been great. He is attententive, polite and keeps me informed of any other issues that may come Benz of Rocklin for years. My service advisor Greg has been great. He is attententive, polite and keeps me informed of any other issues that may come up. More
by chavokd
Employees Worked With
Greg Burnett
December 17, 2020
We got every thing done in a great time. Thank you for giving us the service that you have. Look forward to seeing if the warranty that we bought works great also. giving us the service that you have. Look forward to seeing if the warranty that we bought works great also. More
by sacramentospartans
Employees Worked With
Mike Moreno, Wayne Schmid, Greg Burnett, John Nishita, Eric Treibull, Mark Cornell, Michael Dougherty, Mark Sliwa, Scott Parry
December 17, 2020
All around great experience. Andrew and Vic were very helpful, knowledgeable, and professional. I will be referring all of my family, friends, and clients to them. helpful, knowledgeable, and professional. I will be referring all of my family, friends, and clients to them. More
by jhwealthmanager
Employees Worked With
Vic Maharaj, Andrew Ridge
December 17, 2020
Great purchase experience. Casey and Justin were wonderful to work with. They were extremely communicative and helpful thought the entire purchase process. I would highly recommend them personally wonderful to work with. They were extremely communicative and helpful thought the entire purchase process. I would highly recommend them personally as well as Rocklin Mercedes !! More
by lakelaplante
Employees Worked With
Zach Will, Justin Watts, Casey Shears
December 16, 2020
Satisfied customer for over four years. The service staff are always pleasant and they expedite the paperwork process. I would recommend the ROCKLIN facility to friends. staff are always pleasant and they expedite the paperwork process. I would recommend the ROCKLIN facility to friends. More
by foothills57
Employees Worked With
John Nishita, Michael Dougherty
December 16, 2020
My car was purchase at the end of November, our Salesman Jason ? was awesome 5 stars!! Then the vehicle starting having engine issues and we were handed over to Mike in service, the only way to communicate Jason ? was awesome 5 stars!! Then the vehicle starting having engine issues and we were handed over to Mike in service, the only way to communicate with him is thru text, as his voicemail is full. He is constantly apologizing for not getting back to me due to personal issues. I finally asked to be transferred to a manager at which time I got Chris Littlefield, who never apologizes for any experience that I am having with Mike in service, but does sound like he is going to help. That was last Friday and nothing since then. Promised to have my car picked up Monday am, that didn't happen, then Tuesday comes, no answer for Mike or Chris, so I reach back out to Jason, my salesperson and he apologizes and gets me to Mike Moreno who called me this am (12/16) and assures me the car will get picked up and a loaner brought to me. This is a brand new car and I've had it in my possession for less than 1 1/2 weeks. Not acceptable. This is the second car that we have purchased from this dealership and actually we have a local dealership, but we drove to Rocklin with high hopes of an excellent experience, which we experienced with Jason, the salesman. That dropped to a 1 star when I needed service. If the car is not repaired this time (#3 for the same issue) we will contact an attorney and pursue the lemon law and we will not be coming back to Rocklin. More
by macneipj
Employees Worked With
Chris Littlefield , Michael Dougherty, Jason Garbe
December 16, 2020
The Mercedes team provides outstanding service, courtesy and workmanship. I appreciate the service, the efficiency, and the feeling of being well taken care of at Mercedes. and workmanship. I appreciate the service, the efficiency, and the feeling of being well taken care of at Mercedes. More
by R.CELLAMARE
Employees Worked With
Wayne Schmid, Michael Dougherty
