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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
Verified Customer
December 01, 2020
I came for the same problem 2 times now and still it is not solved. My car shakes at the speed of 65-70 and they did balancing and also the tech asked to change the tire which I said ok and spent 300 dolla not solved. My car shakes at the speed of 65-70 and they did balancing and also the tech asked to change the tire which I said ok and spent 300 dollars for nothing. The old tire was perfectly good. The problem is still not solved yet. Not sure what to do at this moment. More
by SAMINDER
Employees Worked With
Scott Parry
December 01, 2020
Wayne and his entire staff is amazing. Mike Dougherty is hands down one of the best people I have EVER worked with in any service field. hands down one of the best people I have EVER worked with in any service field. More
by LINDSAY9
Employees Worked With
Wayne Schmid, Michael Dougherty
November 30, 2020
Very pleased at the ease of getting my issues resolved. The warranty work was honored and this was a pleasant experience. Greg was very gracious. The warranty work was honored and this was a pleasant experience. Greg was very gracious. More
by camillusudoffia
Employees Worked With
Greg Burnett
November 30, 2020
It was great having Greg handle our repairs. We were kept informed on the status and, we are happy to bring our Mercedes RV to Mercedes-Benz of Rocklin. kept informed on the status and, we are happy to bring our Mercedes RV to Mercedes-Benz of Rocklin. More
by DCOZ82
Employees Worked With
Greg Burnett
November 30, 2020
They always get me right in, they are respectful of my time and help me out with a replacement vehicle! Mike D. is the best :o)Great customer service and even when I can't explain the problem exactly he m time and help me out with a replacement vehicle! Mike D. is the best :o)Great customer service and even when I can't explain the problem exactly he makes sure it gets done. More
by DMRELLC
Employees Worked With
Michael Dougherty
November 30, 2020
I have brought my car in twice for the same problem. They were unable to locate the problem, but still charged me over $600.00 for the diagnostics. They were unable to locate the problem, but still charged me over $600.00 for the diagnostics. More
by sperrypt
Employees Worked With
Eric Treibull
November 29, 2020
My experience was a little bit more than what I was expecting, based on my dealing with other manufacturers dealership. I have no regrets with my purchase. expecting, based on my dealing with other manufacturers dealership. I have no regrets with my purchase. More
by Phil
Employees Worked With
Lisa Brown, Bob Hunter, Tony Alexan, Arthur Rose, Michael Dougherty
November 28, 2020
Open atmosphere. Clean. Easy to access. All employees willing congenial and eager to help. Comfortable waiting area. Paperwork was done efficiently. Minimal waiting. The entire experience was flawless. willing congenial and eager to help. Comfortable waiting area. Paperwork was done efficiently. Minimal waiting. The entire experience was flawless. More
by cgarretsonmd
Employees Worked With
Vic Maharaj
November 28, 2020
Thanks Wayne for the professional service you provide me when having my car serviced. You have always gone the extra mile to help. It is a pleasure working with you when having my car serviced. You have always gone the extra mile to help. It is a pleasure working with you More
by steinchem
Employees Worked With
Wayne Schmid
