Mercedes-Benz of Sacramento

I bought a used car in June of 2026. It is now September and I do not have my registration. Rodney, head of finance, will not return my call, does not accept voicemail and his email bo It is now September and I do not have my registration. Rodney, head of finance, will not return my call, does not accept voicemail and his email bounces back. Michael, general manager, will not respond either. Now we have to hire a lawyer just to get my registration. As of next week, my temporary plates will expire. More

recently drove 2. 5hrs to Sacramento because I was approved with my bank for a car that was listed for $25k on their website. Upon arriving and test driving the vehicle 5hrs to Sacramento because I was approved with my bank for a car that was listed for $25k on their website. Upon arriving and test driving the vehicle, I was told by Emal (salesmen) that I had to purchase two warranties totaling $7,400. I asked why it wasn’t included in the website and he said “Well, we usually like to let the customer know upon arriving”. xx! After getting back to the dealership, I let him know several times that I didn’t want the warranties but Emal and the sales manager, Austin, both told me that I couldn’t finance the car unless those were paid for. I again let them know that I would pay for the GAP warranty, but not the $1,400 interior warranty or the $5,999 comprehensive warranty. Austin agreed and I was off to the finance office where I met Jay. Jay was going over all of the numbers and the monthly payment was $200 over the original monthly price my bank approved me of and he said it was because “I didn’t want GAP” I let him know that I did in fact want GAP, but didn’t need the other two. He explained again that I had to have that in order to finance the car. I finally agreed and then Jay starts letting me know that he can get my rate lowered. I let him know that I didn’t want my credit ran anymore and I was already annoyed with the way things were being handled. He insisted that he knew a bank that would approve me. I let him know he could try ONE bank and nothing more. Fast forward, I paid for the warranties and he got me approved for a better rate. When receiving the key, I asked if there were two keys and Emal said yes and ran to the back to bring the second key. After getting home, I realized both key fobs didn’t work properly, and I called the warranty company that they forced me to purchase and let them know the situation and they advised me to call the dealership because they only fix/replace keys if I’m at fault. Given that I didn’t even have the car for 24hrs, the dealership was responsible for replacing the keys. I then called MB on 8/8 to let them know and it turned into them accusing me of lying because their service team checked both keys and they worked fine…supposedly. Austin then told me to go to Nissan and have them fix the keys and they would do it for free. I then went to Nissan and they checked both key fobs, the first one needed to be reprogrammed and the second one didn’t even go to my car (I thought the service team checked them?), so it would cost about $600 for both because my car wasn’t under warranty with them. In between that time, the sales manager had Emal call me back and tell me to call my warranty company and lie, saying I lost the key. I told him I didn’t feel comfortable doing that because it wasn’t the truth. I began calling back to let Austin know the cost of the two keys and he got extremely upset and told me he would send a check for $300 and only replace one key since the second key “didn’t go to the car anyway”. After all of this, I began reading the contract in detail and on both warranty pages in bold letters, it stated that I was not obligated to purchase the warranties in order to finance the vehicle. I have been calling, emailing, leaving messages almost everyday since to see where the check is for my key and to cancel the warranties. No one is getting back to me. I’m receiving multiple letters from lenders after I told Jay he could only try one bank.They are extremely unprofessional and I do not advise anyone to purchase a car from them. READ THEIR REVIEWS FIRST, they’re all horrible More

Based on my experience, I cannot recommend Mercedes-Benz of Sacramento. I am extremely disappointed with my experience purchasing my 2024 Mercedes-Benz EQS 580 from Mercedes-Benz of Sacrame Mercedes-Benz of Sacramento. I am extremely disappointed with my experience purchasing my 2024 Mercedes-Benz EQS 580 from Mercedes-Benz of Sacramento. I trusted this dealership because it represents a luxury brand, but the vehicle I received was missing several important items that should have been included. The car was delivered without the six rear seat pillows/headrest cushions, the rear trunk privacy screen (cargo cover), the cargo net, the rear license plate bracket/holder, and other accessories. These missing items should have been identified and replaced before the vehicle was offered for sale. The problems did not stop there. Shortly after taking delivery, I learned that the 12-volt battery had failed because the vehicle had reportedly been sitting unused for approximately two years. Instead of standing behind the vehicle they sold me, I was asked to pay out of pocket to replace the battery. I also experienced delays with registration and temporary tags, requiring me to spend additional money and time to keep the vehicle legally on the road. More

BUYER BEWARE AND PLS READ! !! Double/Triple check your Vehicle Disclosures....... THIS JUST DOES NOT SIT WELL WITH ME AND IT SHOULD NOT SIT WELL WITH ANYONE BUYING A VEHICL !! Double/Triple check your Vehicle Disclosures....... THIS JUST DOES NOT SIT WELL WITH ME AND IT SHOULD NOT SIT WELL WITH ANYONE BUYING A VEHICLE! In July of 2025, I purchased a used S63C Mercedes Benz 2023 for my Fiance from the Mercedes Benz Dealership in Sacramento. My Fiance, who is a 51 year old woman who does not "track drive" cars, drove this car a total of 2,500 miles over a 10 month period or 250 miles per month or 62 miles per week. Over the past 20 years, I have owned 7 Mercedes Benz vehicles. In short and after 10 months from the date of purchasing the vehicle, my front rotars were scarred/scored by a prior driver, who I was told by the dealership was an employee of theirs. As a result of these deteriorated rotars, I was forced to spend $4,000 for NEW front rotars after ONLY 10 months of owning the car with a full brake sign-off on the rotar conditions by the dealership prior to me purchasing (perfect testing #92 on the disclosure list). I made calls/provided diagnostic rotar reports from a 3rd party/emails over the past 6 weeks without any solutions from the Sacramento Mercedes Benz Dealership and/or Envision Motors (corporate). After they reviewed these phone calls/emails/3rd party reports it became readily apparent that Corporate and the Dealership chose collaboratively to deploy the "IGNORE HIM AND THE PROBLEM WILL JUST GO AWAY" strategy (very very surprising for Mercedes). THIS JUST DOES NOT SIT WELL WITH ME AND SHOULD NOT SIT WELL FOR ANYONE! More

WORSE DEALERSHIP! BUYERS BEWARE! I purchased a 2015 C300 on 6/6/2026. Dealership sold me a car before it was ready! I waited 10 days before I cancelled my contract & d BUYERS BEWARE! I purchased a 2015 C300 on 6/6/2026. Dealership sold me a car before it was ready! I waited 10 days before I cancelled my contract & demanded my down payment back. I was advised by Naz & his manager that my down payment is being processed & contract was cancelled. No written verification was sent to me. However when I saw dealership had reposted car for sale on 6/17/2026 I assumed it was true. Naz kept trying to sell me another car & question my negative ratings for dealership even though they were helpful etc. ALL LIES! I started to receive "welcome " information from the loan company in my email over the weekend. I contacted Mercedes Benz corporate Consumer Relations on Monday 6/22/26 for assistance. The Representative contacted dealership in my behalf. I was then advised dealership had not returned my deposit & my contract had not been cancelled! DO NOT TRUST THIS DEALERSHIP! HIGHLY UNETHICAL! BUYERS BEWARE! More

Efrain Vasquez in the service department and I have never had an issue with you. Mercedes Benz should be happy they have Efrain because frankly, I am not satisfied with Mercedes-Benz anymore, but because of had an issue with you. Mercedes Benz should be happy they have Efrain because frankly, I am not satisfied with Mercedes-Benz anymore, but because of Ephraim, his customer service is excellent not the rest of them so for Ephraim, I give him a five star More

I didn’t know that the dealership was sold to Envision Motors, some guys from Southern California, Zarabi and Saradienne. Avoid this place. Will be going to MB in Fairfield. Too bad Von Housen sold it to Motors, some guys from Southern California, Zarabi and Saradienne. Avoid this place. Will be going to MB in Fairfield. Too bad Von Housen sold it to Envision. They minimize the Benz brand over “envision” some lame name. lmao. More

I purchased a used vehicle with cash in December and four months later I have yet to receive the title, license plates, or registration. The temporary registration has now expired. The car isn't legally driv months later I have yet to receive the title, license plates, or registration. The temporary registration has now expired. The car isn't legally drivable now. Attempts to resolve the matter have failed for a month now. I am having to resort to taking legal action. Do not trust this dealership. More

DO NOT TRUST – Sold Me a Car Without a Title Extremely disappointed and frustrated with Mercedes-Benz of Sacramento. I purchased a car over 3.5 months ago, paid in full, and still have not received the ti disappointed and frustrated with Mercedes-Benz of Sacramento. I purchased a car over 3.5 months ago, paid in full, and still have not received the title. Sales reps Aydin and Ahbid promised I would have the title within 10 days, but that turned out to be completely false. Since then, I have received no updates, no returned calls, and no emails—even after contacting the General Manager directly. There is zero accountability at this dealership. As a new father, I made it clear that I needed the vehicle for my wife and newborn’s medical appointments, but that hasn’t mattered to them one bit. I feel completely ignored and harassed by the lack of communication and basic professionalism. For a dealership with the prestige of Mercedes-Benz, this experience has been shameful and unacceptable. It’s appalling how they can operate like this, with no regard for their customers once payment is made. I'm now worried I may never receive the title. Please, DO NOT PAY A DIME until you physically receive the title in hand. This place cannot be trusted. More