Mercedes-Benz of Sacramento

SPA treatment Efrain explained that they would have the car for 2 days, it came out looking like new after the spa treatment. Efrain was very friendly and professio Efrain explained that they would have the car for 2 days, it came out looking like new after the spa treatment. Efrain was very friendly and professional and explained all the services that would performed on the car. Efrain always kept me updated with the status of the car and I appreciate all the texts he sent me. The shuttle service was great, they brought me all the way down to UCD med center . Everyone I have been in contact with made me feel like family and I am very satisfied. When I bought the car,Brett K had my car in the showroom with a bow on it, made my wife very happy. Greg R. walked me through resetting the TPMS and he was very knowledgeable and patient, walking me through the steps to reset TPMS. Thank you MB of Sacramento. More

Awesome.. My car was in the shop for a week...Efrain told me I will not get my car back until they find out why I keep smelling gas...i told Efrain I don't smel My car was in the shop for a week...Efrain told me I will not get my car back until they find out why I keep smelling gas...i told Efrain I don't smell it everyday.....he told not to worry...he have me a loaner car so I could go to work..he made sure he kept me up to date. More

John Liu was great. I have always worked with John Liu, because he does a great job. I followed John Liu from El Dorado Mercedes to Sacramento Mercedes. He is the only I have always worked with John Liu, because he does a great job. I followed John Liu from El Dorado Mercedes to Sacramento Mercedes. He is the only sales person I deal with. More

Curtious Professional Helpful Welcoming I would recommemd anyone of my friends, family, and complete strangers to purchase their next vehicle from Mercedes of Sacramento. The experience for I would recommemd anyone of my friends, family, and complete strangers to purchase their next vehicle from Mercedes of Sacramento. The experience for me has been the absolute BEST. I am a very picky person when it comes to customer service and these guy did not disappoint at any level from the moment I walked through the door to the time I picked my car up from service dept for some minor issues that needed to be tended to. My expections for purchasing from a Mercedes dealer were extremely high and I would have walked if any of even the smallest of my expectations were not met but I can truly say all and then some of my expectations were met. Every single person that I came in contact wkth made me feel like one of the family and comfortable and confident that I picked the PERFECT dealership. I will only buy from this dearleship from now on, PERIOD! Special thanks to Greg in service, Sean in service, Steve my saleman, Ahmad and Rhett I could'nt have delt with anyome better at any other dealeship anywhere. Thank MB of Sac. Sincerely, Coach Thurman More

Beyond Expectations Efrain Vasquez is the embodyment of customer service. In a world that's running on "E" with customer service, Efrain is always on "F". Efrain, your a Efrain Vasquez is the embodyment of customer service. In a world that's running on "E" with customer service, Efrain is always on "F". Efrain, your a "12" on my survey. Thanks for all you do! More

Professional Service and staff All employees were very professional and provided excellent customer service. I arrived on time and my vehicle was serviced timely. I used the courtes All employees were very professional and provided excellent customer service. I arrived on time and my vehicle was serviced timely. I used the courtesy vehicle service. Driver was courteous and professional. More

Feel like Family With MBS Hello, I gave 5 stars because the service is great and fast. Also, after my service my car was very shining like new. Every service member want t Hello, I gave 5 stars because the service is great and fast. Also, after my service my car was very shining like new. Every service member want to make sure that you already got help from one of their staff. Most important thing, I never had an issue with my car and I will always drive to Sacramento even if I live right now in Pittsburg, California. Thanks, Roland C. More

No AC after Service After over a thousand dollars for routine service of our motor home, we discover that we do not have AC now, it worked before taking it in, so back to After over a thousand dollars for routine service of our motor home, we discover that we do not have AC now, it worked before taking it in, so back to some dealer to fix. Second time we have had to take our unit in after it was serviced. More

Customer Friendly Buying my pre-owned Mercedes-benz at the Sacramento dealership was such a pleasure. All of the staff with whom I interacted were very knowledgeable, a Buying my pre-owned Mercedes-benz at the Sacramento dealership was such a pleasure. All of the staff with whom I interacted were very knowledgeable, accommodating, and without pressure. They all gave me the impression that finding the right car for me was more important than making the sale. I highly recommend the Sacramento dealership! More