Mercedes-Benz of Sacramento

5 Stars (not showing) 10+ Stars ? hands down for Efrain Vasques our Service Advisor and the Universe of stars for Scott Baylis the Service Technician !! We could not be hap 10+ Stars ? hands down for Efrain Vasques our Service Advisor and the Universe of stars for Scott Baylis the Service Technician !! We could not be happier with the attention to detail and outstanding customer service! We refuse out right to have our vehicle in any other location unless recommended by either of the mentioned individuals! Then why only initially 4 Stars you ask, reason being, the "survey call back team" called my phone "one" time leaving a call back number they could be reached! Honestly, any outfit can call a leave a message! I really expected that Mercedes Benz would at least try one or possibly two more times to contact me if they truly were serious about my issues with the relentless windshield cracking on my 2014 S550 but I guess not! Therefore only 4 stars, if it were not for the local team, 2 stars for following up! Terry 408-505-3618 More

Topnotch service tech! I get professional, friendly and awesome service and communications from Jason Harber. All of the staff at the Howe Avenue dealership are courteous, I get professional, friendly and awesome service and communications from Jason Harber. All of the staff at the Howe Avenue dealership are courteous, friendly and professional! More

Regular service I was checked in quickly and professionally. My car was ready as promised. They also provided me with a loaner as I had no one to pick me up or bring I was checked in quickly and professionally. My car was ready as promised. They also provided me with a loaner as I had no one to pick me up or bring me back. What I really love about the loaner is that it is a Mercedes so I don't have to relearn the dash. It was an easy experience. More

People, Planet, and Profit The major purpose of a business is to serve and the new standards for many businesses these days include the triple bottom line, which focuses on Peop The major purpose of a business is to serve and the new standards for many businesses these days include the triple bottom line, which focuses on People, Planet, and Profit. Companies now understand the importance of customers, the value they bring to a business, and they seek to build long-term relationship with customers to improve organizational performance and growth. Social media, e-commerce, word-of-mouth can reflect the image of a business easily. For me friendly customer service including professionalism, knowledge about products, courtesy is extremely essential in providing great customer service. Jack Manikoth is my service manager and he has all the above qualities. Jack goes beyond to assist his clients. He has high-quality knowledge, superior customer service skills, and more importantly, he treats me like a real person, which is the most important element in building a relationship with your clients. I highly recommend Mercedes Benz of Sacramento and I highly endorse Jack manikoth. More

Terriffic. I have been going to this dealership for over 8 years. Their entire staff, from sales to service are very pleasant and caring.I just love them. I have been going to this dealership for over 8 years. Their entire staff, from sales to service are very pleasant and caring.I just love them. More

Horrible service Flew in to buy the vehicle and the word of the salesman that the car was in great shape. I have had to take the vehicle in 4 times to get it fixed. Th Flew in to buy the vehicle and the word of the salesman that the car was in great shape. I have had to take the vehicle in 4 times to get it fixed. These issues should have been done at the dealership. Brett the sales rep was good. There was no vehicle prep done. If there had, they would have caught all the issues the vehicle . The vehicle was advertised as certified and I was notified when I got there that it was a typo. I would never recommend this dealership. Horrible experience. I lost out on warranty coverage due to their negligence. More