Mercedes-Benz of Sacramento

Sales and Service Consistently excellent sales and service over 25 years. Five vehicles purchased there and serviced there. I have had excellent service from all empl Consistently excellent sales and service over 25 years. Five vehicles purchased there and serviced there. I have had excellent service from all employees I have contacted. More

New car Brian l worked with us and got what we wanted he was great and knew what he was talking about and also brought my cousin few weeks after and got him i Brian l worked with us and got what we wanted he was great and knew what he was talking about and also brought my cousin few weeks after and got him into a brand new GLE Thanks Brian L. More

Always pleasant. Timely service is always a key point with me next to quality of service. The customer lounge area is very nice along with the restrooms. Timely service is always a key point with me next to quality of service. The customer lounge area is very nice along with the restrooms. More

Service Review I had a great service, and was kept informed about my car's service needs. A loaner car was provided, and I didn't wait more than 5 minutes for my se I had a great service, and was kept informed about my car's service needs. A loaner car was provided, and I didn't wait more than 5 minutes for my service advisor. More

smooth and fast sales person was friendly,interesting,knew alot about the cars he was selling.service personal was more interested in what i was tring to explaine to sales person was friendly,interesting,knew alot about the cars he was selling.service personal was more interested in what i was tring to explaine to him than other places i have been to.very understanding . More

Excellent Service Jack takes the time and makes the effort to always make sure that everything is handled perfectly! He is professional and keeps me informed of the st Jack takes the time and makes the effort to always make sure that everything is handled perfectly! He is professional and keeps me informed of the status of my vehicle throughout the day. More

It's a team effort I brought in a cls550 to get a tire replaced due to Sacramento's horrid road condition. During a service visit previous to this one, the dealership's I brought in a cls550 to get a tire replaced due to Sacramento's horrid road condition. During a service visit previous to this one, the dealership's wash team was in quite a rush and proceeded to have the car sped through near the end of the day. Upon receipt of the car, quite a few new deep scratches had been put in the roof along with light swirls throughout the paint on the body (black cars are up keep) and water spots had begun to calcify. I pointed this out to my service representive (Sean), who immediately apologized on behalf of the wash and detail department, booked a detail appointment through a contracted detailer complimentary of the dealership . What impressed me was that Sean took on the responsibility of another department to which he had no control of the outcome and provided an intuitive decision on the behalf of the reputation of the dealership and his own department. I believe in any work environment, it takes a team to accomplish goals and end products and when they fall short, it's the responsibility of a team to address those issues. Thank you Sean More

GREAT CUSTOMER SERVICE! I highly recommend this location for all service needs. This was the first time I met Jack and I couldn't be more pleased with the customer service h I highly recommend this location for all service needs. This was the first time I met Jack and I couldn't be more pleased with the customer service he provided. Customer Service is second to none! *****Five + star rating consistently! More