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Mercedes-Benz of Sacramento
Sacramento, CA
2,815 Reviews
Mercedes-Benz of Sacramento is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Sacramento we’re here to help you.
As your local luxury Mercedes-Benz auto dealer, Mercedes-Benz of Sacramento, is proud to provide new and pre-owned Mercedes-Benz parts and accessories, with service to our guests in Arden, Rancho Cordova, Citrus Heights, North Natomas, Elk Grove and the greater Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,815 reviews
March 28, 2017
smooth and fast sales person was friendly,interesting,knew alot about the cars he was selling.service personal was more interested in what i was tring to explaine to sales person was friendly,interesting,knew alot about the cars he was selling.service personal was more interested in what i was tring to explaine to him than other places i have been to.very understanding . More
by moxnixaus1
Verified CustomerEmployees Worked With
Jason Bryner, Julie Garcia, Cliff Mohr
March 28, 2017
Excellent Service Jack takes the time and makes the effort to always make sure that everything is handled perfectly! He is professional and keeps me informed of the st Jack takes the time and makes the effort to always make sure that everything is handled perfectly! He is professional and keeps me informed of the status of my vehicle throughout the day. More
by b.marengo
Employees Worked With
Jack Manikoth
March 26, 2017
It's a team effort I brought in a cls550 to get a tire replaced due to Sacramento's horrid road condition. During a service visit previous to this one, the dealership's I brought in a cls550 to get a tire replaced due to Sacramento's horrid road condition. During a service visit previous to this one, the dealership's wash team was in quite a rush and proceeded to have the car sped through near the end of the day. Upon receipt of the car, quite a few new deep scratches had been put in the roof along with light swirls throughout the paint on the body (black cars are up keep) and water spots had begun to calcify. I pointed this out to my service representive (Sean), who immediately apologized on behalf of the wash and detail department, booked a detail appointment through a contracted detailer complimentary of the dealership . What impressed me was that Sean took on the responsibility of another department to which he had no control of the outcome and provided an intuitive decision on the behalf of the reputation of the dealership and his own department. I believe in any work environment, it takes a team to accomplish goals and end products and when they fall short, it's the responsibility of a team to address those issues. Thank you Sean More
by Cls-obsessed
Employees Worked With
Sean Kerwin
March 25, 2017
Negative Experience 3 hours to exchange out 4 wheels upgrading to crome. However on the way home warning mesg came on. Service dept forgot to put air in my right rear tir 3 hours to exchange out 4 wheels upgrading to crome. However on the way home warning mesg came on. Service dept forgot to put air in my right rear tire. Drove home 15 miles on only 25 psi air in it. Had to drive into two gas stations to inflate tire. Not sure it's up to standard but close. More
by danalarid70
Employees Worked With
Scott Huckell
March 25, 2017
Personable and Professional Nice modern, efficient and clean facility with professional and friendly staff who are there for each and everyone of us. The team member who assiste Nice modern, efficient and clean facility with professional and friendly staff who are there for each and everyone of us. The team member who assisted us was Laura Cauble, a super professional in every way. Go Laura! More
by Shirgil
Employees Worked With
Laura Cauble
March 25, 2017
GREAT CUSTOMER SERVICE! I highly recommend this location for all service needs. This was the first time I met Jack and I couldn't be more pleased with the customer service h I highly recommend this location for all service needs. This was the first time I met Jack and I couldn't be more pleased with the customer service he provided. Customer Service is second to none! *****Five + star rating consistently! More
by cathy.murray77
Employees Worked With
Lisa Brown, Jack Manikoth
March 24, 2017
Excellence through Diligence Great experience with courteous and diligent service rep. Got the loaner in no time. The service was completed right on time. The car was washed and Great experience with courteous and diligent service rep. Got the loaner in no time. The service was completed right on time. The car was washed and clean. More
by khatra_k
Employees Worked With
Lisa Brown, Jason Harber
March 23, 2017
Amazing Service I always receive the best customer service at this location . They really go out of their way to make sure your happy when you leave. I always receive the best customer service at this location . They really go out of their way to make sure your happy when you leave. More
by HEATH724
Employees Worked With
Sean Kerwin
March 23, 2017
One thing after another I brought in my 2000 3CLK 500, to purchase a new key. My key didn't work because I needed a new ECU, so I left my car there to be diagnosed so I coul I brought in my 2000 3CLK 500, to purchase a new key. My key didn't work because I needed a new ECU, so I left my car there to be diagnosed so I could figure out what the problem was. When I returned a few days later to receive my car, my car was not put back together. My car was then told to my house, with pieces still not put back together correctly. Today I went out to my car to put a new ECU in, and the box that houses the ECU didn't have its cover replaced correctly and now the box has 6 inches of water in it. If my car would have been put back in its correct place from the start, I would not have this issue. Now I'm forced to possibly get rid of the car and I will never purchase another Mercedes again because I don't want to have to bring my car to Mercedes to fix. The individual who helped me Brian and a friend, we're very polite and they did everything they possibly could to fix the situation. Unfortunately for me, I am now without a car, I'm in my last semester of college, so I don't have the money or the credit to purchase a new car. I don't know what to do More
by ZOBIZBROWN
Employees Worked With
Efrain Vasquez, Brian Lonchar
March 22, 2017
Great Customer Care The entire staff exhibits great customer care and concern from the time you pull in up till the time you close out your invoice. I travel over 45 mil The entire staff exhibits great customer care and concern from the time you pull in up till the time you close out your invoice. I travel over 45 miles outside of my service area just to receive great customer care at the Sacramento Mercedes-Benz. Outstanding customer care! More
by psalmeu
Employees Worked With
Jack Manikoth
