Mercedes-Benz of Sacramento

Excellent Service My experience with the Service Department was 100% positive. Everyone was friendly and helpful. I had a brand new battery installed that for some re My experience with the Service Department was 100% positive. Everyone was friendly and helpful. I had a brand new battery installed that for some reason died. A mobile service representative came to my home to charge the battery so I could take my car in for service. I felt comfortable and safe at all times. The service department, especially Efrain Vasquez, acted in the utmost professional manner. All staff were friendly and helpful. More

OK Service Everyone I talked to was very helpful. The service tech, however, did not reset the Service-Needed message that was displaying in the gauges. I wound Everyone I talked to was very helpful. The service tech, however, did not reset the Service-Needed message that was displaying in the gauges. I wound up searching for the reset code on Google and doing this manually, but I would have preferred that they took care of this at the dealership. I'm not sure who the service tech was, but since this is an electric car, there's really not much to service other than the cabin air filter, and a general look around at brakes, tires, etc. More

Work done Disappointed. Tire was losing air rapidly. Was told due to corrosion in rim and it was addressed. Tire still loses air rapidly. Will need to take ca Disappointed. Tire was losing air rapidly. Was told due to corrosion in rim and it was addressed. Tire still loses air rapidly. Will need to take car back. Frustrated by the inconvenience. More

Awesome.. We came in looking for used car and left with a brand new with service package., that actually will save us money.. and zero worries. Highly recomm We came in looking for used car and left with a brand new with service package., that actually will save us money.. and zero worries. Highly recommended!! No pressure,great options sales people were great. More

Robby the perfect salesman Robby was very patient with us all in all it was a pleasure to work with him in purchasing my new 2017 GLA. I would work them again. Robby was very patient with us all in all it was a pleasure to work with him in purchasing my new 2017 GLA. I would work them again. More

Jason Harber is great! Prompt, courteous service. Never had to follow-up, which has often been my experience with service departments. They tell you they'll call you about Prompt, courteous service. Never had to follow-up, which has often been my experience with service departments. They tell you they'll call you about this, that or the other thing. They don't, and then you have to chase them down. Not my experience at MB of Sac with Jason Harber. Always on the ball. More

Superb John was so professional and knowledgeable. He was the best Mercedes salesman that we have ever worked with. Buying a new car should be exciting and f John was so professional and knowledgeable. He was the best Mercedes salesman that we have ever worked with. Buying a new car should be exciting and fun. John made it that way. He accommodated all our needs. More

No Pride in Workmanship One of the items on my list was to investigate the driver side mirror. They removed the mirror (normally held in place with a serious grade double-st One of the items on my list was to investigate the driver side mirror. They removed the mirror (normally held in place with a serious grade double-sticky back tape) and determined that the motor needed to be replaced. The price that was quoted must have been for a 24 ct. Gold replacement with Chocolate Colored Diamond gears. I can buy on-line the replacement part for a faction of the cost. OK I understand that was the Dealer price. I gracefully declined. As I drove off I glance in the mirror or at least tried too. It was dangling by the electrical wiring intended for the mirror heater. Apparently they just literally slapped it back on to the motor housing using the 19 year old tape. Had it not been for the electrical wiring I would have completely lost the mirror. Come on for the $500+ I had just laid out they could not of replaced the tape and reattached the mirror, they removed, properly. No pride in their workmanship. No I did not return because I had no desire to sit there for what ever time it took to make it right. Honestly that called into question everything else they did during that visit. As far as I am concerned we have parted ways. I must say that at least the Service Writer I worked with was an outstanding gentlemen....but the service crew killed the deal. More

Service for Error Message to Check Engine There has been an on and off ERROR Message that the Engine needs to be checked, Left Parking Light to be Checked and the Tyre Pressure to be checked a There has been an on and off ERROR Message that the Engine needs to be checked, Left Parking Light to be Checked and the Tyre Pressure to be checked although some of these had no problem so took it for the service. Excellent work. Thank you More

Great!!!!! Great great great Customer service. Didn't have to wait long...clean loaner car....car was done when promised. Overall I have no complaints.....and a Great great great Customer service. Didn't have to wait long...clean loaner car....car was done when promised. Overall I have no complaints.....and again great Customer service More