Mercedes-Benz of Sacramento

service waiting area This is the first dealership that we have used that the waiting area doesn't have TV's, this last time we were there the drink area had no water in t This is the first dealership that we have used that the waiting area doesn't have TV's, this last time we were there the drink area had no water in the cooler. They don't have local current newspapers for customers who are waiting for their cars. The actual service went well, but when you are waiting for a hour or more and nothing to do. Not everyone is glued to their phones, computers or IPADs. They do have a restaurant/snack area, but the prices are high, just because you own/have a Mercedes does not mean you are made of money. They did provide free coffee, but don't feel enough. Even Toyota and Lexus provide free daily newspapers, coffee, hot chocolate and donuts. More

First Experience @ MB Sacramento After buying my first CPO MB from another MB dealer, I was experiencing serious exhaust problem with the car. Talked to customer service @ MB Sacramen After buying my first CPO MB from another MB dealer, I was experiencing serious exhaust problem with the car. Talked to customer service @ MB Sacramento; very friendly, accommodative, and scheduled me right away. Sean @ MB Sacramento dealership was very professional and friendly service advisor; kept me abreast on the car problem identified and repair progress. Shuttle driver was very friendly and courteous as well. After the service, the technician sent me a thank you card for using their services. By the way, the repair was covered under CPO warranty. On the other side, I was surprised to see that no complimentary coffee or drinks were available; which is pretty normal and common at other dealerships. More

New Tires Jack was awesome to work with.. so friendly and professional. He got me a ride back to my office in Mid-town in a promptly manner. Thanks a ton. . Jack was awesome to work with.. so friendly and professional. He got me a ride back to my office in Mid-town in a promptly manner. Thanks a ton. . More

The best service ever from check in to check out This is my third Mercedes car. I have been going to Arden service center since 2007 for all my auto services. This some nine plus years of visit to This is my third Mercedes car. I have been going to Arden service center since 2007 for all my auto services. This some nine plus years of visit to the Service , Sales Parts services were exceptional Never regretted any visit of the visit. Every departments services were beyond expectation. My visit to Arden Mecedes was always amazing. More

Great Customer Service I went in without wanting to buy a vehicle, but man was Brian a salesman. After he showed me 2017 e-class, he made me buy it, and I don't regret it at I went in without wanting to buy a vehicle, but man was Brian a salesman. After he showed me 2017 e-class, he made me buy it, and I don't regret it at all. Will be returning and the main reason is because of their customer service, and also Brian More

Excellent Service After explaining my issue they quickly diagnosed the problem and took care of the repairs. I had exactly the opposite experience at another dealer so After explaining my issue they quickly diagnosed the problem and took care of the repairs. I had exactly the opposite experience at another dealer so it was gratifying to find a service department worthy of Mercedes Benz dealership. More

Service A As always, when Jack is my Service Advisor I receive excellent service.! I never feel like he is anything but honest with me, and for me that is huge! As always, when Jack is my Service Advisor I receive excellent service.! I never feel like he is anything but honest with me, and for me that is huge!! Integrity is what makes a business successful, in my opinion. More

Professionally pleasing High professional services.The staff was friendly and helpful . Everything was explained clearly and therefore was not any confusion about the servic High professional services.The staff was friendly and helpful . Everything was explained clearly and therefore was not any confusion about the service and costs . Overall it was a professionally pleasing experience. More

Unhappy I am disappointed that after having my car for over 3 weeks...that there was no solution for my problem...I was told I have to wait until they find a I am disappointed that after having my car for over 3 weeks...that there was no solution for my problem...I was told I have to wait until they find a solution...that makes no sense to me More

Review of Service at The servicing of my care went very smoothly. Your employee, Sean Kerwin, was very professional and polite -- I couldn't have asked for a better repre The servicing of my care went very smoothly. Your employee, Sean Kerwin, was very professional and polite -- I couldn't have asked for a better representative of MB of Sacramento. After you serviced my car, the car's performance improved at least 20 percent. It was a nice surprise. The only negative comment I have to make regarding my visit is that the waiting room is cold, unwelcoming, and not at all what I expected from a MB dealer. I will always bring my care to MB of Sacramento because my car's performance was so improved. But, I will not look forward to being in the area designated for "waiting." More